my wifi has a little star over the wifi signal and will not connect to my wifi being used on other

[Kelly-]

my wifi has a little star over the wifi signal and will not connect to my wifi that is being used by 1 other computer and an 2 other iphones which perfectly with my wifi.  Also my wifi on the notebook pavillion does work with another wifi i am using a hotspot from another phone not mine which is how im able to do this

[MKazi · Accepted solution]

@Kelly-

I would like to take a moment to thank you for posting on the HP Support Forums. I came across you post and would like to help. I read that you have an HP Pavillion 17 Notebook and it does not connect to your wifi where other devices connect fine. I also read that this same laptop works with another wifi over the hotspot. There seems to be a yellow star on the wireless icon. 

I recommend you to perform the below steps to isolate the issue and arrive at a solution: 

• Please try to manually connect the laptop to the wireless network, view this video for detailed steps: http://hp.care/2hgosgY (this is a 3rd party link and I suggest you to ignore the ads.)
• If the laptop still doesn't connect then the solutions are explained in detail in this document: http://hp.care/2caW6kZ

Feel free to let me know how it goes. Cheers! 🙂

[Kelly-]

Hi MKazi,
I want to thank you very much for the response. I am very happy it worked and I'm online once again. You are awesome. Microsoft community could not help. So again thank you so much🤗

[MKazi]

@Kelly-

You are welcome. 🙂 I'm glad it worked. I must say that technical solutions can only be provided, but it was you who implemented the steps to perfection. Take care! 🙂