no bluetooth in hp elitebook 2760p

[mohamedtaha500]

please help me 

i need to know if there is any bluetooth in hp elitebook 2760p

becouse really i need to use it but i don't know how can i do this 

i can't find driver in device manger

and no bluetooth in action center

please check photo

[CF4]

Hi

It can take time to view photos.

If you can run a command   "getmac"

and it should return upto 3 vaues.

C:\>getmac

Physical Address    Transport Name
=================== ============================================
44-44-44-44-44-27   \Device\Tcpip_{FE8C17AA-1613-4F0A-9BBF-4344B97CB399}   WiFi
55-55-55-55-55-28   Media disconnected   ETHERNET
44-44-44-44-44-28   Media disconnected   BLUETOOTH

One for ethernet,  WiFi and Bluetooth.

Then driver install would be next.

Does Device Manager show any such devices as Hidden?

[Paul_Tikkanen]

Hi, @mohamedtaha500

Most likely your notebook has bluetooth.

But, also most likely your notebook was upgraded to W10 from W7.

It certainly didn't come with W10 from HP.

Here is what happened if your notebook originally came with W7.

Your notebook's bluetooth radio was turned off using the HP connection manager software.

Your notebook was upgraded from W7 to W10, and the connection manager software no longer works.

So, you cannot use it to turn on the bluetooth.

The only fix is to return to windows 7, install the HP connection manager software from the 2760p support page, restart the PC, and use the software to turn on the bluetooth radio.

Then uninstall the HP connection manager software, restart the PC, verify the BT radio is still turned on, and then you can reinstall W10, and the BT hardware should show up in the device manager again.

[mohamedtaha500]

that is show when write getmac in command

Physical Address Transport Name
=================== ==========================================================
2C-27-D7-82-2F-2E Media disconnected
20-10-7A-A0-A8-56 \Device\Tcpip_{9718A56A-14D4-47E0-A327-207BF0FE44F1}

also i can't find bluetooth when made show hidden in device manger

so what i can do now 

thanks

[mohamedtaha500]

Is there any solution instead back to windows 7

[CF4]

Hi

Paul is the expert in these matters and I would accept his judgement over mine.

I would value his thoughts on the remote possibility of a W7 installed alongside, to avoid the deletion of W10.

[mohamedtaha500]

hi

that is good idea to avoid delete win 10

i need add one more thing 

when i made troubleshoot for bluetooth show this massege

device does not have bluetooth

so what does that mean?

[Paul_Tikkanen]

What model wifi adapter does your notebook have?

If the bluetooth radio is turned off, the program will not detect it.

[mohamedtaha500]

i'm sorry how can i know

[Paul_Tikkanen]

Go to the device manager, click to expand the Network Adapters device manager category and there you will find the name and model number of the wireless network adapter.