-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- "No internet, secured" - Can't download Windows Updates

Create an account on the HP Community to personalize your profile and ask a question
09-30-2022 01:11 PM
OK, I Selected "Use another Operating System" and Windows 10 was an option. I selected it and the system booted. I went thru Windows system setup process and then it came up and looked good and the Internet was connected.
There is an Issue though. When I rebooted to see what would happen, it went back to the page where I have the unresponsive keys. To get back to Windows, I have to turn off the system and reboot while holding down the F11 key and then selecting "use another operating system" and then selecting Windows 10.
Any way to get it to just boot Windows 10?
Thanks you for your continued help.
09-30-2022 01:39 PM
Hello @daviesma
(1) Download and install
HP PC Hardware Diagnostics Windows | 1.6.9.0 Rev.A | 96.0 MB | May 21, 2021 | Download |
(2) Run HP PC Diagnostics Windows
- Perform <all> tests
(3) Please report your results ( error messages, take pictures )
if serial number, device id, UUID, System Board CT Number is displayed, please blur