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HP Recommended

Hello @daviesma 

 

As workaround connect external <USB wired> keyboard and disconnect <USB flash drive>, try again ...

HP Recommended

I got an external <USB wired> keyboard and the got the same result.  All keys are unresponsive.

HP Recommended

Hello @daviesma 

 

(1Press and hold <power> button until notebook switches off

(2Disconnect charger

(3Press and hold <power> button for 30 seconds

(4Connect charger

(5) Try again ...

HP Recommended

No change.  Same screen and unresponsive keys.

HP Recommended

I turned off the system, and when I rebooted I held down the F11 key and was at the display that gives you 5 options.  What do you think?

IMG_0881.jpg

HP Recommended

Hello @daviesma 

 

(1) Insert HP Cloud Recovery <USB flash drive>

(2) Choose <Use a device>

 

ub6424_0-1664564806891.png

 

HP Recommended

OK, I Selected "Use another Operating System" and Windows 10 was an option.  I selected it and the system booted.  I went thru Windows system setup process and then it came up and looked good and the Internet was connected.

 

There is an Issue though.  When I rebooted to see what would happen, it went back to the page where I have the unresponsive keys.  To get back to Windows, I have to turn off the system and reboot while holding down the F11 key and then selecting  "use another operating system" and then selecting Windows 10.

 

Any way to get it to just boot Windows 10?

 

Thanks you for your continued help.

 

HP Recommended

Hello @daviesma 

  

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

BIOS Version/Date

 

 

(2Please report your results

HP Recommended

OS Name = Microsoft Windows 10 Home

Version = 10.0.19042 Build 19042

Bios Version/Date = AMI F.07, 3/18/2021

 

HP Recommended

Hello @daviesma 

 

(1) Download and install

HP PC Hardware Diagnostics Windows

1.6.9.0 Rev.A96.0 MBMay 21, 2021Download

 

(2) Run HP PC Diagnostics Windows

- Perform <all> tests

 

(3Please report your results ( error messages, take pictures )

if serial number, device id, UUID, System Board CT Number is displayed, please blur

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