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HP Recommended
HP ENVY x2 - 13-j002dx
Microsoft Windows 10 (64-bit)

HP ENVY x2 - 13-j002dx

  • Windows 10 home
  • Version 2004
  • Installed 12/4/2020
  • OS build 19041.630
  • Windows feature experience pack 120.2212.31.0

My issue is that I can't use Windows Update to get latest software for my laptop.

 

When the system connects to the Wi-Fi network, the Internet connection icon is a Globe.  Under the Network name it says "No Internet, Secured".   But in reality the PC has connected to the network and I have access from any of my applications and everything works fine with no issues, EXCEPT when trying to download Windows Software Updates.  Windows Update must request status of the internet connection before it actually tries to use the network and it fails because it has been told that their is no Internet connection.

 

  • I have downloaded the latest Wi-Fi driver and that didn't help.
  • I have tried multiple other "fixes" from the Microsoft web page that didn't help
  • I purchased a USB-to-Ethernet adapter and I had internet access, but I still had a globe icon displayed.
  • My HP desktop system does not have this issue.

 

Is there someway I can get Windows to realize that the internet is actually there and available?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @daviesma 

 

Choose Drive 0 Partition 3

 

ub6424_0-1664981952970.png

 

View solution in original post

47 REPLIES 47
HP Recommended

Hello @daviesma 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name: Microsoft Windows 10 Home

Version: 10.0.19041 Build 19041

System Model: HP Envy x360 Convertible 15-dslxxx

System SKU: 1G132UA#ABA

Processor: AMD Rysen 5 4500U with Radeon Graphics, 2375 Mhz, 6 Core(s), 6 Logical Processor(s)

BIOS Version/Date: AMI F.05, 7/6/2020

 

IMG_0874.jpg

 

I have to go to work.  I will be available all day tomorrow.

 

Thank you for your help.

 

HP Recommended

Hello @daviesma 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.07 Rev.A11.8 MBApr 6, 2021Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

 

(5) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver

ub6424_0-1664213103606.png

 

(6Reboot Windows

(7Test your notebook

(8Please report your results

HP Recommended

I loaded the new BIOS successfully and the new Wi-Fi Driver and all is the same.  I still have the Globe displayed.

 

How should we proceed?

 

Thank you for your help on this.

 

HP Recommended
HP Recommended

I did the Network Reset and it did not change anything.  Still have the Globe icon and all Apps but Windows can see/access the internet.

 

Mark

 

HP Recommended

Hello @daviesma 

 

When was the last time the Internet worked ?

HP Recommended

My wife’s laptop.  We got it in summer of 2020.  She says it’s been this way as long as she can remember.  I first noticed it about a year ago.   

HP Recommended

Is there a way I can reset windows back to its in version level when we purchased it?  If so, I can save everything on the laptop.  

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