"WiFi" doesn't have a valid IP configuration - Envy notebook

[Jimthesim]

I purchsed and registered this notebook in May 2016. A couple of times in the past I have had trouble connecting to the internet. The first time I deleted the wifi adapter in device manager and on reboot all was fine. The second time the problem just disappeared by itself. The problem has since returned but is now hard and using the trouble shooter it tells me the wifi doesn't have a valid ip. I have tried following another thread on this support site but it appears to refer to a different laptop and windows version so hasn't really helped. So far I haveidentified the folowing data which was asked for int the other thread.

No viruses or malware detected.
 
IPV 4: 169.254.219.75(preferred)
Default Gateway: (Blank)
 
A ping to an external website results in 100% loss.

ipconfig /all results

Windows IP Configuration
Host Name . . . . . . . . . . . . : LAPTOP-IHIFQHBJ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . :Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 48-45-20-68-17-13
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) dual  Band Wireless-AC 7265
Physical Address. . . . . . . . . : 48-45-20-68-17-12
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-loacal IPv6 Address. . . . . . . . . . . : fe80::c5a9:b549:d7ec:db4b%7(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.219.75(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCP server . . . . . . . . . . . : 192.168.1.1

DHCPv6 IAID. . . . . . . . : 55067936
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-DE-33-87-48-45-20-68-17-12
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Isatap. (83F9C410-54FD-44F5-A0D8-79DCEFF47C20):
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adaptor
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Toredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Toredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Any assistance greatly appreciated

[GBL84]

Hello Jimthesim,

Here is a list of steps that commonly resolve issues with wireless connectivity.

First, we have a step by step guide to walk you through the troubleshooting process here:

Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

Hopefully this helps!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[Jimthesim · Accepted solution]

Thank you everybody for your help.

I tried following the link in the HP support network for

HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

and then followed the instructions under

Step 6 Manually change network settings

Change the network settings

This involved opening a command prompt as supervisor and entering 3 commands followed by a reboot.

Hey presto! To my surprise it worked!

Lets hope I do not have to come back for another fix to this frequently occuring problem.

Thank you for your time and suggestions GBL84

[Jimthesim]

Just as a follow up, here is a post-fix version of ipconfig just to show the differences the fix made

C:\Users\Us>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP-IHIFQHBJ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 48-45-20-68-17-13
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7265
Physical Address. . . . . . . . . : 48-45-20-68-17-12
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c5a9:b549:d7ec:db4b%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.16(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 December 2016 14:39:56
Lease Expires . . . . . . . . . . : 11 December 2016 14:39:55
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 256394528
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-DE-33-87-48-45-20-68-17-12
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{F1D36D3E-A6A0-4561-908B-33E776204CE8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:8ec:24fe:fa7b:97e2(Preferred)
Link-local IPv6 Address . . . . . : fe80::8ec:24fe:fa7b:97e2%6(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 301989888
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-DE-33-87-48-45-20-68-17-12
NetBIOS over Tcpip. . . . . . . . : Disabled

As you can see, in the area highlighted in red, a lot has changed compared with what I listed in my original post.