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‎09-25-2022 03:03 PM

HP Recommended
@James_Huang wrote:

I was able to get into the bios setting.  found network boot was disabled.  after enable it and restart the laptop, I am able to see the local network adapter again.  Thanks! 

 But I am back to the original issues that when I plug cable to a network , the adapter status will show not connected.  Since the network cable connection was working before the upgrade to window11, so I believe it is related to the upgrade.  Wonder if you could help further troubleshoot this.

Thanks!  James

You're welcome !

Good luck

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‎09-25-2022 03:06 PM

HP Recommended

Hello @James_Huang 

 

Please use the LAN connection for a few days and report back to mark the topic/case as solved.

 

Good luck

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‎09-25-2022 03:13 PM

HP Recommended

After try to update the driver to the network adaptor, got the following message:

James_Huang_0-1664140298674.png

Check the devicemanager, the local adapter has disappeared again.  But when I go into the bios setting, the network boot is still enabled.  so I am not sure what happened. 

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‎09-25-2022 03:16 PM

HP Recommended

Hello @James_Huang 

 

Do what the message tells you to do. Connect the LAN cable and rerun the setup.

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‎09-25-2022 03:21 PM

HP Recommended

Hello @James_Huang 

 

Check Windows <device manager> again if lan adapter is present. If this is the case, you do not need to perform the setup. Reboot Windows, connect LAN cable and test.

 

Kind regards

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‎09-25-2022 03:22 PM

HP Recommended

plug the cable to the a live port on the router.  Still get the same message.  

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‎09-25-2022 03:24 PM

HP Recommended

James_Huang_0-1664141089054.png

 

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‎09-25-2022 03:30 PM

HP Recommended

Hello @James_Huang 

 

Follow official Microsoft Guide:

Fix Ethernet connection problems in Windows

 

Kind regards

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‎09-25-2022 03:34 PM

HP Recommended

I went to disable the network boot on the bios.  After reboot I got the network adapter on the devicemanager again.  But show errors this time.  And will not be able to install the driver for it now.

James_Huang_0-1664141652617.png

 

ime.  see below:

 

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‎09-25-2022 03:47 PM - edited ‎09-25-2022 03:52 PM

HP Recommended

Hello @James_Huang 

 

(1) I attached latest realtek lan driver

(2) Please download file Install_PCIE_Win11_11.10.0720.2022_08232022.zip ( see attachment )

(3) Unzip and run setup file Install_PCIE_Win11_11.10.0720.2022_08232022.exe

(4) Please report your results

 

Install_PCIE_Win11_11.10.0720.2022_08232022.zip
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