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adityarai82 Top Student
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wifi connectivity/wifi limitation Issues

HP Pavilion 15 PC 15-p001tx
Microsoft Windows 10 (64-bit)

Good Morning ,
Forum/community Member 

Model Name - Hp Pavilion 15 Notebook (15-p001TX)
Issues - Brodcomm 802.11n wireless Adpater not worning.

Problems - 
I have been facing the same problem since 4 days and i have tried all possible ways to solve it out , but nothing work .

Problems are as Follows :-

 

1) Wifi Stopped working within 15 mins of restart the computer and automatically the wifi icon goes limited , and then it automatically become the LAN(small PC icon) and after that notebook get hanged everytime.

for re work i need to forcefully wtich it of from the power button.

2) I followed all the tips and tricks for solving out the problem and even take Hp assistance help to sort out this wifi Problems. but nothing work.. no one helped me out of this problems.

Following are the ways i have tried .

1. that , power managent tick , i have un ticked (from PROPERTIES)

2. by using CMD , i reset all 

3. I have DONE Wlan auto cofig to disable (and put it on starting)

4. update the drivers to the latest Version.

5. Installs latest drivers of brodcomm from the HP website or even other websites.

none of above help me out .


3) All wired Network are working super fine , but when i swtich to wifi , it automatically goes limited and then diirectly hang the whole notebook


Please kindly suggests the valueable Suggestion and ways to get it sort out .

it really frustrated now , i dont understand what are ways to get my wifi back on working condition.

Thanks 

Kind Regards 

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Aditya Rai 




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Hello @adityarai82,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I read your post about the WiFi issue, and wanted to assist you!  I understand that you tried many troubleshooting steps already, without success.

 

Try reviewing the following steps, offered by community member @Great-Deku-Tree:

 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

 

Source: Common fixes for wireless connectivity issues.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

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adityarai82 Top Student
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Dear support agent
I would like to know again that I have already followed these above steps, but didn't get the solution and none of them helped me after running all those above steps having the same problems I tried them again still having the same issues.

Thanks
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adityarai82 Top Student
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Please if do you have any other suggestions or solutions except those, please let me know as those are not working in my case, I tried them several times

Thanks
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Hello @adityarai82,

 

Thank you for the quick reply!

 

What were the results from testing another network?  Did you end up performing the System Recovery, to put the notebook back to its factory settings?  What were the results from testing the WLAN Module, to see if the hardware is the issue?

 

Regards!

SDF15
I work on behalf of HP

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adityarai82 Top Student
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Dear support agent,
I have done factory reset as well, and get windows 8.1 again, still having the issues, and I have check the wireless module check as well it is showing "not installed" any other solution or suggestions... I fed up now..


Thanks
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Hello @adityarai82,

 

Thank you for the information!

 

It is possible that the WLAN Module is defective, or not connected properly.  You can try using the following guide, to check if the WLAN Module is connected: HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC - Maintenance and Service Guide (Chapter 6, Page 96-98).

 

If the WLAN Module is indeed connected, then you may consider replacing it.  If you choose to do so, here are all the compatible WLAN Modules for your notebook:

 

Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter, for use only on computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC computer models 709848-005

 

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter, for use only on computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC computer models available for Windows 8.1 and Windows 7 753076-005

 

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter, for use only on computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC computer models 710662-005

 

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 Notebook PC computer models available for Windows 8.1 and Windows 7 753077-005

 

RTL8188EE 802.11BGN 1x1 available for Windows 8.1 and Windows 7 709848-005 Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMC for HP Pavilion 15 AMD computer models available for Windows 8.1 and Windows 7 724935-005

 

I hope this helps.

 

Regards!

SDF15
I work on behalf of HP

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adityarai82 Top Student
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Thanks for the helpful reply, please may I know, is the wireless module became faulty or may be loose something, or have to replace it from the new wireless module... Or I can open it and re fix it, so it will work fine... I have never tried to replace wireless module, some other hardware problems I can solve.... Are you sure, after checking by f2 wireless test, which showing not installed, means wireless module hardware creating problems, as I have already tried all drivers and software solutions to sort out, but nothing helped me out from the problems,

So do you think it's hardware problems or become faulty.

Thanks
Kind regards
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Hello @adityarai28,

 

The error message that you received when performing the hardware test, usually indicates that there is some type of issue with the WLAN Module communicating to the system.  This can either be software or hardware related.  However, you already went through various troubleshooting steps to resolve software related issues.  This is why, it may be possible that the WLAN Module is either not connected properly, or is defective.  Reviewing the guide I previously provided, should help with checking/replacing the WLAN Module.

 

Regards!

SDF15
I work on behalf of HP

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adityarai82 Top Student
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Sure, dear support agent,

I will follow and try to solve, but I really don't understand, it's really a hardware problems or something happening with Windows version or faulty incompatible drivers but I installed through hp assistant support remote assistance as well as from official hp website,

OK thanks a lot

Will tell further information, 😊
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