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05-30-2017 01:35 AM
05-30-2017 05:48 AM
Cracked screen is not generally covered by the warranty. Everybody says it just happened but the laws of physics dictate otherwise. I will make an effort to escalate to someone within HP who can make a decision but do not expect too much.
05-30-2017 06:17 AM
05-30-2017 06:27 AM
I don't work for HP so it is not my Policy. I am free to just say what makes sense (and what does not).
" the pixels behind the screen are displaced due to the concavity"
What? The screen panel is flat as a pancake. I think you will have to take a picture. If it is not a crack, if it is just a line of dead pixels, and if you are still within the warranty period, then it would be covered, theoretically. But this laptop is at least 3 years old so how is it still within warranty?
05-30-2017 07:10 AM
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05-30-2017 07:12 AM