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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-24-2011 08:35 AM - last edited on ‎08-19-2025 10:23 AM by Moderator

HP Recommended

Hi, dim621421:

 

I'm thinking you are missing the same protect smart device driver too. The driver is listed on your model's support and driver page.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-82853-1&cc=us&dlc=en&lc=en&...

 

If for some reason that doesn't get it, then try the Quick Launch Software.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-95237-1&cc=us&dlc=en&lc=en&...

 

Paul

‎11-25-2011 03:59 AM - last edited on ‎08-19-2025 10:24 AM by Moderator

HP Recommended

@dim621421

 

Hi,

You just need to download and install HP ProtectSmart Hard Drive Protection Software from here.

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‎03-07-2012 11:51 AM

HP Recommended

I have found the solution for it . This is because your Chipset got errors during installation . If you do install Sp54095.exe  and then refresh dirvers then you can install sp52143.exe. Reboot the machine and it will be gone. They both can be found on HP drivers website. Please let me know if it works for you!

‎08-16-2012 08:12 PM - edited ‎08-16-2012 08:20 PM

HP Recommended

:smileysurprised:The DM3-1130US owner hasn't responded here is almost 2 years.

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‎09-16-2012 08:42 AM - last edited on ‎08-19-2025 10:25 AM by Moderator

HP Recommended

Hi, cocaine:

 

This is the driver you need for your notebook. 3D driveguard is called ProtectSmart in consumer PC's

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76187-1&cc=us&dlc=en&lc=en&...

 

Paul

‎10-10-2012 08:42 PM - last edited on ‎10-10-2012 09:28 PM by Retired

HP Recommended

I have same problem  from unknown device

ACPI\HPQ0004

      with HP Pavilion DV6-3060ev 

 

Serial No. [Personal Information Removed]

Product No. WN860EA#B1A

‎10-11-2012 05:50 AM - last edited on ‎08-19-2025 10:26 AM by Moderator

HP Recommended

Hi, David:

 

You need this driver for that hardware ID:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-82853-1&cc=us&dlc=en&lc=en&...

 

Paul

‎10-11-2012 07:53 AM

HP Recommended
Thanks Alot Paul.. it work 🙂

‎10-11-2012 08:10 AM

HP Recommended

You're very welcome, David.

‎11-05-2012 12:23 PM

HP Recommended

I assume the same would be true for an HP Pavilion G7-2235dx for Win 7 64 bit?

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