ATI HD 5470 does not work Windows 10

[mariocg]

I upgrade to Windows 10 64bit from Windows 7

Display is not possible with ATI Radeon 5470, no switch possible for HD 4200.

Not working any driver from HP support page (Windows 7)

Not working any driver from AMD Catalyst (Windows 7, 8, 10)

I only can install driver from Windows Update for HD 4200 series, HD 5470 listed as Windows Basic Display (code 31 or code 43), when Windows Update get automatically the driver for HD 5470: HD4200 gone out en I return to basic display.

Please help!

[SDF15]

Hello @mariocg,

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

I read your post about the Graphic Drivers, and wanted to assist you!

You can try checking this site for Windows 10 drivers that will work with your product: 

HP Products - Where Do I Find Windows 10 Drivers and Software for My Model?

If you are having trouble installing the drivers, you can use the tool at the following site: 

Open the Windows Update troubleshooter

Keep in mind that Windows 10 is a technical preview, so it is possible that drivers may not be available for your product.  If you are still having trouble, try using the Go back to an earlier build option, in your System Settings: HP Notebook PCs - Upgrading to Windows 10

Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 upgrade for a few weeks, until drivers can be updated.

Please let me know if this information was helpful by clicking the thumbs up below.

Have a great weekend!

[baranchugov]

Ok, this was wery interesting, but...

Can "HP Support" ask our simple question - Are HP notebooks with switchible grafic AMD/ATI hd 5470/4200 (for example WT668EA#ACB) are compatible or not with windows 10?

[RePatrick]

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@baranchugov wrote:

Are HP notebooks with switchible grafic AMD/ATI hd 5470/4200 (for example WT668EA#ACB) are compatible or not with windows 10?

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I have a G62 with 5xxx switchable graphic and looks like it doesn't work, using Intel HD all the time. I have also problem using the hdmi output (screen is not recognize), while the vga-out seems to work.

Some kind of answer or support about that would be appreciated.

[fabiodaniel]

switchable graphics dont exist on win10 neither on recent updates from amd. To fixed that, run amd detect tool. 
What you want to do is the switch menu, but windows choose to not support that on win10 neither amd have recent updates for that. But exist now a new menu, where you choose by application, so if you want to play a game, on config switchable graphics you choose to play that .exe file in maximum performance, and have other options such google chrome that is locked to maximum save batery. You understand? Dont exist anymore that classic menu to change gpu, you choose the configs, no bliking screen anymore, they are both activated.

[mariocg]

If I understan a Fabiodaniel...

that is the way that I supose Windows must be...

But this is not the problem.

Windows does not reconigzes the 2 graphic cards, and he go for Basic Display Driver and disable my HD5470 (code 31 or code 43: this is not the display driver on POST...)

My brother has a Samsung with a integrated graphic Intel HD4000 ann an Nvidia 620 Tm(or something like that) and he have the same problem with Windows 10...

As HP says: We are alone.

"HP dos not guarantees that laptop bought before 2011 or 2012 (i dont remeber) work on W10... so...." stay on Windows 7.

So... who is responsible for a fix: HP, AMD or Microsoft? I dont know and I think that we and several thousands of ours are in "the limbo".

I will try now a clean install x W10. I like w10, but may be we all must como back to our previous Windows version...

Thanks for reading

[fabiodaniel]

So HP is wrong....my hp, with amd/intel switchable graphics was launched in 2011, I have win10 working very good with switchable graphics, but with the new menu. Post here a printscreen of, one taskbar, second with appears when you click right mouse on desktop and another by the amd catalyst open

[mariocg]

NOT WORKING

AMD CATALYST DOES NOT RECOGNIZE THE GRAPHIC CARD

WINDOWS UPDATE FOR DRIVER HD5470 GO TO CODE 43 AND RETURN TO BASIC DISPLAY

SOLUTION: I THINK HP MUST UPDATE BIOS FOR "OLD LAPTOPS" (BEFORE 2013 ?) FOR ALLOW CONFIGURE BIOS FOR SWITCHABLE GRAPHICS FOR FIXED MODE OR DYNAMIC MODE

A LOT OF HP "ANCIENT CUSTOMERS" WILL BE VERY HAPPY AND CONFIDENCE WITH HP MAY BE RETURN...

THANKS FOR READING !

[baranchugov]

What video adapters do you have?

[fabiodaniel]

FORGET THE BIOS!!! AS SIMPLE AS THAT..FIXED MODE DOESNT RUN ON WIN10, DOWNLOADING THE BIOS WONT SOLVE THIS. I HAD IN WIN7 SWITCHABLE GRAPHICS WITH FIXED MODE, NOW WITH WIN10 AMD IS RUNNING IN DYNAMIC, MY HP WAS LAUNCHED IN 2011, AND IS ALL WORKING GOOD WITH WIN10 AND DYNAMIC MODE.

IF YOU WANT FIXED MODE JUST FORGET WIN10. WIN10 ONLY SUPPORTS DYNAMIC, AND YOU ON WIN7/WIN8/WIN8.1 WITH AMD/INTEL GRAPHICS LAST UPDATE THAT WILL WORK IS 14.4, BECAUSE AMD DOESNT LAUNCH NO MORE UPDATES TO FIXED MODE. MY PC HAVE FIXED MODE GRAPHICS AND THEY WORK ON DYNAMIC MODE.

SPECS:
HP PAVILION DV6-6060EP

INTEL CORE I7- 2630QM 2.00GHZ - RAM 6GB

GRAPHICS:

   - ATI RADEON HD 6770M 1GB

   - INTEL GRAPHICS HD 3000