Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 04:26 AM

HP Recommended
Product: 310 G2 x360
Operating System: Microsoft Windows 10 (64-bit)

Bought this laptop two weeks ago for my daughter.  It hasn't been dropped or damaged.  It started crashing all the time and wouldn't boot up.  HP helpline sent a recovery USB stick from Singapore that doesn't work (error message said it was incompatible).  I tried to perform a system reset but that seems to have failed.  Now when I press the start key, the HP logo comes up and it says 'preparing' and then there is an "Install windows" error message.  "The computer restarted unexpectedly or encountered an unexpeccted error.  Window installation cannot proceed.  To install windows, to click 'OK to restart the computer, and then restart the installation".

 Pressing 'OK' just makes it restart and crash in the same way. 

Any help appreciated. 

Thanks

1 REPLY 1

‎02-21-2017 05:38 AM

HP Recommended

Tap F2 as you power up to go into diagnostics and run the hardware tests. Post back with results. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.