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HP Recommended
EliteBook 8770w
Microsoft Windows 10 (64-bit)

Hello

I have upgraded to my laptop to windows 10 and i have a could of issies with it whcih may all be related ...

 

1st DVD Drive has Stopped Reading Disc

2nd The Volume mute button doesn't chnage colour alway shows as orange

3rd The Base System Device Driver is Missing 

 

Any help would be greatfully recieved.

3 REPLIES 3
HP Recommended

Dear Customer,

 

1) Please go through the below document for HP PCs - Drive Cannot Read Discs (Windows 10, 😎

http://support.hp.com/in-en/document/c03280768

 

2) Please update the BIOS for The Volume mute button issue

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257515&swItemId=ob_177414_1&swEnvOid=413...

 

3) Install below drivers for Base System Device

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257515&swItemId=ob_166654_1&swEnvOid=419...

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

HP Recommended

Hello Thanks for the Advice ... DVD Drive Still not reading Disks ... Light still wont change from orange to white and the Base driver is still missing

HP Recommended

Hi:

 

You need this driver for the base system device...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

 

For the volume mute button issue, the only suggestion I can offer would be to try the W8.1 IDT audio driver from your PC's support page and see if that resolves the problem.

 

For the DVD drive issue, the only suggestion I can offer would be to try performing the steps listed under resolution 4 at the link below...

 

https://support.microsoft.com/en-us/kb/314060

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