Base System Device Driver Missign

[Ginger_IT]

Hello

I have upgraded to my laptop to windows 10 and i have a could of issies with it whcih may all be related ...

1st DVD Drive has Stopped Reading Disc

2nd The Volume mute button doesn't chnage colour alway shows as orange

3rd The Base System Device Driver is Missing 

Any help would be greatfully recieved.

[GBL84]

Dear Customer,

1) Please go through the below document for HP PCs - Drive Cannot Read Discs (Windows 10, 😎

http://support.hp.com/in-en/document/c03280768

2) Please update the BIOS for The Volume mute button issue

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257515&swItemId=ob_177414_1&swEnvOid=413...

3) Install below drivers for Base System Device

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257515&swItemId=ob_166654_1&swEnvOid=419...

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[Ginger_IT]

Hello Thanks for the Advice ... DVD Drive Still not reading Disks ... Light still wont change from orange to white and the Base driver is still missing

[Paul_Tikkanen]

Hi:

You need this driver for the base system device...

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

For the volume mute button issue, the only suggestion I can offer would be to try the W8.1 IDT audio driver from your PC's support page and see if that resolves the problem.

For the DVD drive issue, the only suggestion I can offer would be to try performing the steps listed under resolution 4 at the link below...

https://support.microsoft.com/en-us/kb/314060