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jwnich3560
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Brand new computer; input the password, the system is saying it's wrong; so need to reset system

HP Recommended
17 zlaptop
Microsoft Windows 10 (64-bit)

 

I just got my computer yesterday; put in the password, however, today when I put in the password, it's is saying it's the wrong password.  HP wants to charge me $39 in order to help me reset the password.  :Crying:

They are saying I need to reset the computer but I don't know how.  I was going to send it back but thought I would make one last effort to get into the system.

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DavidPK
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HP Recommended

Hi,

 

If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 

 https://account.live.com/password/reset

 

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

 

Another option would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c04758961 

 

Regards,

 

DP-K

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jwnich3560
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Thanks for the info. Will give it a try before it goes back into the box.
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