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- Re: Brand new computer; input the password, the system is sa...

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03-28-2017 01:58 PM
I just got my computer yesterday; put in the password, however, today when I put in the password, it's is saying it's the wrong password. HP wants to charge me $39 in order to help me reset the password.
They are saying I need to reset the computer but I don't know how. I was going to send it back but thought I would make one last effort to get into the system.
03-28-2017 02:11 PM
Hi,
If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.
https://account.live.com/password/reset
Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.
Another option would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.
A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c04758961
Regards,
DP-K
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