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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-07-2013 01:37 AM

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Thank you for the response.  I did the recovery from the discs I received from HP directly.  I did not install anything else on my computer--I wanted to see if it was okay first.  It still is opening the windows.  I tried to rule out my keyboard as an issue by disconnecting it and it worked okay for about an hour then started up again.  I will watch the video.  Thank you for helping. 

‎10-07-2013 10:05 PM

HP Recommended
The recovery was very easy with the hp discs. I still have the problem. Is it possible it is hardware? Could it be window updates?

‎10-10-2013 09:14 AM

HP Recommended

Hi Batron,

 

I was not able to see in any previous posts if this happens only within Internet Explorer. Does this also happen when you're using Google Chrome or Mozilla Firefox? If not, would you be able to try either of them?

 

Looking forward to your response!

 

Thank you,

I worked on behalf of HP.

‎10-13-2013 11:09 PM

HP Recommended

It happens with any browser I use.  Tried Firefox and chrome and had to uninstall them both. 

‎10-13-2013 11:10 PM

HP Recommended
Thank you for responding!

‎10-14-2013 12:29 PM

HP Recommended

Hi Batron,

 

Did this occur when the keyboard was disconnected at all? Or did it act up again once you plugged the keyboard back in?

 

Thank you,

I worked on behalf of HP.

‎10-14-2013 04:23 PM

HP Recommended

I disconnected my laptop keyboard and just have a USB keyboard attached.  The laptop keyboard never got reconnected. 

‎10-15-2013 06:53 AM

HP Recommended

Hi Batron,

 

I am going to look into this a bit further and I will get back to you as soon as possible.

 

Thank you,

I worked on behalf of HP.

‎10-15-2013 08:48 PM

HP Recommended
I really appreciate it a lot! Thank you.
Tags (1)

‎10-16-2013 08:32 PM

HP Recommended

Have you tried changing your Home page to something besides Google, such as MSN or Yahoo to see if that makes a difference?

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