Built-in Webcam on HP G60-635DX does not work [windows 7]

[kmidget33]

HP G60 Notebook PC/Product Number: WA574UA-ABA. The Operating System is Windows 7.

Im having a problem with the built in webcam. Ive looked at all the forums about this topic and there are non quite like mine issue. I will do my best to describe my issue with my computer.

Best buy warrenty is up, and they are the ones who caused this problem because i sent this computer to them for repairs.

(Best buy sent the laptop to the manufacture to get my keyboard replaced, and they replaced the bottom part of the labtop).

Anyway, I looked at mulitple forums which led me to the "Device Manager" heres the problem :

1) No "Imaging device" and no "unknow devices" that 

2)i tried to "add legacy hardware" and found the imaging device driver but i guess the "HP Webcame 101" isnt even installed on this computer anymore.

3)ive even downloaded DriverDoc, and it scanned all of my drivers and i saw that i found "HP Webcam 101" but im not able to find it myself, but whatever..If someone could help that would be amazing, i spent like 4 hours on this. lol

[ManjunathTech]

Hi

Please find the link given below might help you to fix your issue. In case you have the same issue you might have to call HP technical support check the warranty details and get the part replaced.

Fixing Webcam Problems in Windows 7

[kmidget33]

yea, I've been on that page several times. No solution found 

[ManjunathTech · Accepted solution]

Hi

In this case please call HP technical support & get the part replaced.

[kmidget33]

I did contact HP Technical Support. Unfortunately the warranty expired, so i will not be seeking service with HP. However, i do know that there are two possible reasons for this problem. Thank You very much for your help!

[george12hermez]

I HAVE MY WEBCAM MY LATOP S NOT WORK IN SO PLEASE I NEED HELP TP FIX MY LAPTOP .THANK YOU?

[george12hermez]

MY LAPTOP IS WORKING GREAT BOUT THE CAMERA IS NOT WORK?

[BHK6]

Hi george12hermez,

I will be happy to help you with your webcam but I will need some additional information. Do you get any error messages at all? What is your operating system? What is your product number?

Find your product number on a notebook:

http://support.hp.com/us-en/document/c00033108

Finding your OS:

http://windows.microsoft.com/en-CA/windows/which-operating-system

Thank you,