Computer won't 'charge' (plugged in, not charging)

[Doinmybest]

YAY! It worked. Thanks BrandNewBattery

[preetamd]

Thats all goo but my envy 4 does not allow me to detach mu batteries, beacuse it has irremovable battery!!

What should i do now??
I tried but me problem does not resolved?

[AndreasJohnsson]

I have the Exact same thing, I have a DV7 as well.

All of a sudden the battery was at 0% (plugged in, not charging). When removing the battery and pluging it back in again it "charges" for 2 seconds and then stops (still at 0% -> plugged in, not charging).

When running the HP diagnostics it tells me this:

Status: Replace (40)

Charge Capacity; 88%

Failure  ID: REOOW

Battery Age N/A

Remaining Capacity 0.0mAh

Current: 0.0mAh

Terminal Voltage: 4360 mV

Design Voltage: 14000 mV

Cell V1: 2189 mV

Cell v2: 913 mV

cell V3: 617 mV

Cell v4: 642 mV

Status: 4ADO

What does this mean?

I do understand that it says "replace battery", but my computer is not that old and it does say 88% Charge Capacity which I understand as that there is still a lot life left in it....

Cheers,

Andreas

[Kyle_W]

Is your notebook still in warranty?

[Kyle_W]

Could you please give me the exact model number of your notebook?

You can use the following document if you need assistance in finding it.

http://goo.gl/GDeRb

[AndreasJohnsson]

Hi, 

I have a dv7-2280eo. The warranty is probably long gone 😕

What makes me sag&mad though is that this seems to be a software lock that prohibits me using the battery even though

the stats from it shows me that it should definitely have juice left...

//

Andreas

[Kyle_W]

Have you tried using the HP Support Assistant?

Here is a link to the tool:
http://goo.gl/ZZrRt

You can use this tool to run a battery check and also calibrate the battery. Try that and let me know if that helps you with your battery issue.

[MediaJunkie]

I have a dv4 and have the same problem.

When the computer is off it will charge, when I turn it on with the battery installed and the power connected it won't charge.  I tried all the suggestions but nothing worked.

Finally, I tried another power supply from my dv7 and it works fine.  So the power supply is bad.  And I just purchased this laptop today.  Guess I'll be going back to the store or calling HP for a new power supply.

[MediaJunkie]

Just an update.  I tried the Power Supply from the dv4 on my dv7 laptop and it charged the battery even while windows was running.  Although it stated the PS is under rated and I should use a stronger PS.  I figued this since the PS supply for the dv7 is 120 watts and the dv4 is 65 watts.

So it seems the PS is ok.

Then I found another trick to try.

Turn off the PC

Remove Battery

Unplug the PS

Hold the Power button for 30 seconds.

Plug in the PS only

Boot into windows completely

Replace the battery while it is booted up.

Now it's showing that it is charging.  I shut the pc down and restarted Windows and it's still showing "Charging".

I hope this fixes it and not just a temporary fix.

I really want to keep this PC and this was the last one they had. 

Note:  When I run the Battery check in the HP Assistant I get a Red Battery with a Status to Replace.  "The battery is reporting a failure and needs to be replace as soon as possible."

Hopefully, I can get this replaced by HP warranty.

[Kyle_W]

I would recommend contacting HP support at 1-800-474-6836 to have the power supply replaced under warranty.