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HacksPack76
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Message 1 of 11
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Corrupted Recovery Disk

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HP Notebook

I recently replaced the hard drive in my HP laptop and purchased the recovery disks from HP to restore my OS. Upon receiving the disks and trying to restore them, I found that the disks were corrupt and stall midway through the install. What are my options and will HP send me new disks at no charge?

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GBL84
Level 10
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Message 2 of 11
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Hello @HacksPack76,

 

 

Sorry to know !!

 

 

Please Contact HP  Notebook support they should be able to send you another pair of Discs.

 

                                   When talking to the HP rep ask them to escalate your service request.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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erico
Level 17
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Message 3 of 11
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Ask for the Factory produced USB recovery media, instead of the disks.

 

An HP factory produced USB recovery flash drive will be a durable product and not prone to scratches or low speed installs.




I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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HacksPack76
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Message 4 of 11
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So, Customer Support is now charging me a second time for recovery disks they sent me that were corrupted. 

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HacksPack76
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Message 5 of 11
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So, Customer Support is now charging me a second time for recovery disks they sent me that were corrupted. 

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erico
Level 17
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Message 6 of 11
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If you have the purchase information there shouldn't be a second charge.

 

I have asked to have your issue escalated.

 




I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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danny-r
Retired
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Message 7 of 11
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@HacksPacks76

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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HacksPack76
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Message 8 of 11
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Thank you so much for your help and look forward to hearing back from HP so hopefully this issue can be resolved and I can have a notebook that actually works again. 

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erico
Level 17
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Message 9 of 11
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You're welcome.

             🙂

 

 

 




I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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HacksPack76
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Message 10 of 11
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I had received an e-mail sometime this weekend from a member of the HP staff requesting details about my notebook, but when I checked my e-mail today from work (that's where I have the information requested) the e-mail is gone. Is there anyway to see who e-mailed me about this issue so they could send it again? Thank you in advance for any help you can provide regarding this subject matter. 

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