Creating the BIOS recovery media - InsideFlash error code 259

[driesc]

I'm trying to Restore Corrupt BIOS On HP Pavilion Dv6 Via USB (windows 7)

(based on this great website 

http://support.hp.com/us-en/document/c02693833?_sm_au_=iJVNRSL4Rk4sP3fj

)

Any ideas how to solve this are welcome!

I downloaded the BIOS file from 

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6000-entertainment-notebook-pc-serie...

And when installing this file I get following error at step 2-7.
first: IHISI: Get support mode fail in SMI!
second:  BIOS did not support InsydeFlash!

The files are partially installed of which a log indicating:

"

--- Log started: 2016/06/21 23:53:36
Initializing...
Log file : C:\SwSetup\sp51795\InsydeFlash.Log
Settings file : C:\SwSetup\sp51795\platform.ini (found)
Executable : C:\SwSetup\sp51795\InsydeFlash.exe
Version : 4.0.2.0 Build : InsydeFlash
Date : Mon Sep 27 18:58:26 2010

Resource file : C:\SwSetup\sp51795\iscflash.dll (loaded)
App name : InsydesFlash
OS Information : Microsoft Windows 7 Service Pack 1 - supported

Preparation stage

IHISI Version : 193
SMI_IsSupport fail
Error code : 259(0x00000103)
Cleanup Stage
Stage Completed
--- Log Stopped: 2016/06/21 23:53:39

--- Log started: 2016/06/21 23:54:37
Initializing...
Log file : C:\SwSetup\sp51795\InsydeFlash.Log
Settings file : C:\SwSetup\sp51795\platform.ini (found)
Executable : C:\SwSetup\sp51795\InsydeFlash.exe
Version : 4.0.2.0 Build : InsydeFlash
Date : Mon Sep 27 18:58:26 2010

Resource file : C:\SwSetup\sp51795\iscflash.dll (loaded)
App name : InsydesFlash
OS Information : Microsoft Windows XP Service Pack 2 - supported

Preparation stage

IHISI Version : 193
SMI_IsSupport fail
Error code : 259(0x00000103)
Cleanup Stage
Stage Completed
--- Log Stopped: 2016/06/22 00:19:52

"

[DocCottle]

Hey @driesc,

Welcome to the HP Support Forums!

I see that you are having some issues with restoring the bios on your Pavilion notebook. I can help you with that, however I am going to need the notebook's model number first. Once I know that I will be better able to assist you.

[driesc]

Hey @DocCottle,

thanks for looking into this, I trust following answers your question:

Pavilion dv6

Product: LQ287EA#UUG

CustModel: dv6-6000eb

(Serial: [edited]) 

BR

[DocCottle]

This document outlines how to troubleshoot a corrupt BIOS error and this document outlines how to troubleshoot a missing or corrupt BIOS.

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[driesc]

When I posted this question I was trying to apply the steps from "how to troubleshoot a missing or corrupt BIOS" which led to Restoring the BIOS.  Here I have troubles executing step 2.7 for which I find no solution.

Result is an error when I try to install the BIOS file (on a USB stick). More details please check my initial post.

Thanks in advance!

[DocCottle]

Alright, I am going to need some clarification to better assist you.

• What happened and what error messages did you see when you attempted to recover the notebook BIOS using a key press combination?
• Where did you download the BIOS from that you are trying to restore on your notebook?
• Did you see any error messages when downloading the BIOS and copying to your USB drive?
• Was the USB drive completely blank before attempting to copy the BIOS?
• What error message do you see when attempting to load the BIOS from the USB drive?

Please let me know and I should be better able to assist you.

[driesc]

• I only get a black screen and the "two ping - shift lock" message indicating a corrupt BIOS according to e.g. following site http://support.hp.com/us-en/document/c01732674?_sm_au_=inVtrBLJBpL7QL68

• I downloaded the BIOS file from 

  http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6000-entertainment-notebook-pc-serie...

• I get an error at step 2-7 ("The HP System BIOS Update Utility opens. Click Next.") from link, when creating an USB Recovery flash drive. This goes in 2 pop up screens with only an "ok" button.
  first: "IHISI: Get support mode fail in SMI!"
  second:  "BIOS did not support InsydeFlash!"
• I deleted all other files from the USB stick before using it
• I did not get to load anything from the USB disk because I can't put the BIOS files on the USB

I hope this clarifies some 🙂

[DocCottle]

I suggest trying one more time using a different USB flash drive. If after doing so you can still not recover the printer, I suggest contacting HP Support by clicking on this link.

Please let me know the results after following the above.

[driesc]

I tried a different USB and it gave an error in same step 2-7

tab 1 : "IHISI: Get support model fail in SMI!"

-> ok

tab 2 : "BIOS did not support InsydeFlash!"

-> ok

The former empty USB stick now contains some files, one of them is InsydeFlash.Log which contains following information:

"

--- Log started: 2016/07/17 12:43:24
Initializing...
Log file : E:\InsydeFlash.Log
Settings file : E:\platform.ini (found)
Executable : E:\InsydeFlash.exe
Version : 4.0.2.0 Build : InsydeFlash
Date : Mon Sep 27 18:58:26 2010

Resource file : E:\iscflash.dll (loaded)
App name : InsydesFlash
OS Information : Microsoft Windows 7 Service Pack 1 - supported

Preparation stage

IHISI Version : 193
SMI_IsSupport fail
Error code : 259(0x00000103)
Cleanup Stage
Stage Completed
--- Log Stopped: 2016/07/17 12:48:34

 "

The rest are some dll, exe and other log files (without usefull information).

When I try contacting the HP support I get the respons "This product is no longer serviced by HP".

So basically I was forced an update which caused my laptop to crash and after the crash they say "figure it out yourself", this is kinda frustrating. But I appreciate you looking into this :-)!

BR