• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Read the message, everything is fine, your ME Bios is up-to-date

 

ub6424_0-1660418593992.png

 

Everything is fine

 

Continue with the next steps

HP Recommended

Finished running ME Bios and still the same.   Again thanks for the assistance

 

HP Recommended

Big thanks to @Paul_Tikkanen 

 

Good luck @barson43 

 

 

HP Recommended

Thank you for your suggestion.  Unfortunately it doesn't work.  The problem is when Microsoft up dated the system to 21H2 (Version 10.0.19044) the Synatics driver was eliminated.  I believe Microsoft has to come up with a fix to correct this situation.

Thank you for your assistance in this situation.

 

HP Recommended

Hello @barson43 

 

The problem should be taken seriously. Please contact HP support. An HP technician should clarify the problem with the Synatics company and provide an updated driver.

 

Maybe user @Paul_Tikkanen  has another idea how we can speed this up ?

 

HP Recommended

Unfortunately, I don't know of anyone within the HP or Microsoft organizations that could help in this matter.

HP Recommended

Thank you for your suggestion.  Will contact HP support and also drop Paul Tikkanen a note.

HP Recommended

Good morning Paul.  I've been in touch with UB624 this morning and he suggested I contact you about my touchpad situation.  I realized that the problem occurred when Microsoft update to 21H2 (OS Build 19044.1889).  It seems they should have a driver fix for this situation.  Thought you would interested.  Again thanks for all of your assistance.

HP Recommended

Hello @barson43 

Keep us updated on the case...

 

Good luck

HP Recommended

will do

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.