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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-03-2023 12:15 AM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508R7AV)

Hello everyone, in December 2022 I bought a Spectre 16 for around €2000. Less than a year later, the display has very unsightly scratches in the upper area, which were caused by touching the palm rest. I have already contacted HP twice and they told me I would have to pay for the repair myself as it is a cosmetic defect.

I find it very sad that the customer has to pay for HP's bad planning.

We're not talking about just any notebook here, but the absolute premium model for end customers...

Another post reports exactly the same problem
https://www.reddit.com/r/spectrex360/comments/yw1vkp/hp_spectre_16_x360_2022_12_gen_screen_scratches...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-16-quot-display-scrat...


https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/My-HP-Spectre-x360-2020-15-quot-scrat...


 

IMG-20231029-WA0007.jpgIMG-20231029-WA0008.jpg

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