Envy 15 heating problem

[frankricher]

Hi

I have recently bought HP Envy touchsmart 15 Notebook PC with Windows 8.1.

Product Name : hp envy touchsmart 15 j-122tx notebook pc

Cpu: i7 4700MQ

Gpu: 2 GB Dedicated Nvidia Geforece GT 740M Graphics card

When just simply browsing on chrome the left side of my notebook pc get really hot in just half an hour

i have also used  utitily to check temperture it shows 90-96 C then fans start with really high sound after that in 15 minutes it start to cool down. 

why the left side of NB get hot while just browsing on internet?

Please Help Hp I am really concerned about it ..

Thank you 🙂

[T4M]

Did you bougth completely new laptop , or its used laptop?

[frankricher]

Hi

first of all thanks for replying.

yes i bougth completely new laptop

[T4M]

Thats really really too hot for idle temps , i never had one of these envy's , but there are lots of complains about heat on this model.

[Great-Deku-Tree]

Hello @frankricher , 

I understand you are having issues with heat on your ENVY notebook. 

The temperatures you listed are quite high for even the ENVY notebooks that run warmer than most notebooks (stronger CPU's and metal bodies). I would take the time to go through this document: Reducing Heat Inside the PC to Prevent Overheating.

Given the fact that the notebook is relatively new, I would suggest contacting HP Phone Support for service or repair options if that does not resolve the issue. Continuing to operate at temperatures this high will cause long term problems with the computer. You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions click here.

[frankricher]

Hi 

First of all I appreciated your help.

Can you tell what is this label? (in picture) on the bottom of my notebook pc. I have never seen it before on any of my HP pcs or notebook pcs, so what is it? .Thank you !

[Great-Deku-Tree]

Hey frankricher,

Assuming the sticker you're referring to is the one with the CMS 1998 CLASS on it, that's a Malaysian CMA Register. You can read about the Malaysian laws that require these here: CMA Registers.

To make it short: It has to be there for certain electronics in Malaysia.

Thanks! 🙂