Finger Print reader not working

[Daniel_Potyrala]

@Quava

Hi,
Please write your notebook product number (p/n) and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

[Quava]

Hi Daniel,

As noted in my previous post I have a HP dv6-6195ca (Canada) running Win7 Pro.

Any help would be greatly appreciated.

[Daniel_Potyrala]

@Quava

Hi,

Please check the below link and read everything.

This should help you in solving your problem.

Guide to the Notebook Fingerprint Sensor - HP SimplePass version 6

[amin0181]

hi
my finger scaner not working
[Personal Information Removed]  is my product id
windows seven , 64 bit
i'm  from iran

[npw05001]

Hello amin0181,

I see that you are having problems with the fingerprint reader on your computer. I would like to help with this issue but I need some information.

Can you give me the model and product number of the computer? Here is a link that shows how to find that information.

[amin0181]

hi
model : HP pavilion dv6 notebook pc ( pavilion DV6 6c50 )
product number : A7P18EA#ABV

[amin0181]

now i unistall finger scaner program and i want  install again but i have not program

[npw05001]

Thanks for the information,

Here is a link to the software and drivers download for your system. The fingerprint reader software is under the tab "Software-Security".

If you continue to have trouble after reinstalling the software you can also try to download an update for the SimplePass software using this link.

Let me know what happens.

[amin0181]

• not solve my problem   that is my problem

[npw05001]

Have you clicked the "Why isn't my device available" link?

What information does it give you?