HP 15-g019wm Notebook PC bios password

[Vlaphor]

Hard drive is failing the short DST test

Failure Id is

0TXAXQ-7P27S7-XD7WMF-60UV03

Don't know if you need that or can do anything with that, but thanks for all your help.

[REO51ST]

@Vlaphor

Looks like the HDD failed.

Do you have Recovery disks???

If not what is the exact model or product number of your laptop???

REO

[Vlaphor]

I don't know of any recovery disks, but the system number is 80c1.  I'm repairing this for someone else.

[REO51ST]

@Vlaphor

Need the exact model or product number to see if you can still get Recovery Kit.

REO

[Vlaphor]

Product ID is N5Y90UA#ABA  

Model (according to some small text on the bottom) is 15-ac121DX

[Vlaphor]

Also, according to the diagnostic, it says born on date was late August of this year.  If that's the case, then I could just tell the person to take it back to the store for a return.

[REO51ST]

Your in luck @Vlaphor

You can still order a Recovery Kit here.

http://support.hp.com/us-en/mediaorder/hp-15-ac100-notebook-pc-series-touch/8502685/model/8788090/so...

Service Guide here.

http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8502685/model/8788090/manuals

REO

[dpott20]

you are on a roll! same for me, in a bind with password problem on my HP device. Code is 96739023 - any help would be sincerely appreciated.

Regards,

DP

[DavidPK]

@dpott20

Enter:    29691005

Regards,

DP-K

[dpott20]

worked perfectly, thank you!