• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Thanks for info!!!

Please can you tell me after that clean installation with your guides i can turn back to UEFI BIOS, GPT, latest AMD drivers and TPM device active and all works well?

Thanks

HP Recommended

No, you cannot revert back. Otherwise you cannot boot.

HP Recommended

Once you boot up and install Windows, do not fiddle with the BIOS again. You can keep updating the AMD Radeon Settings Software and Chipset drivers without any issues. Those are the primary ones you will need. All Realtek drivers will be updated via Windows Update.

 

As for TPM, you can still use Bitlocker without TPM. But if you have exisiting encrypted data, you will lose access to it permenently once you disable TPM.

HP Recommended

I find it amazing that Microsoft Windows 10 telemetry privacy intrusion on my one year old HP Pavilion laptop, was totally worthless in them avoiding this fiasco, where WIn 10 on my machine has tried twice on differenet dates wasted an hour plus of my time and bandwith, downloading and disk thrashing an update process that invevitably ends with:

 

Some apps need to be uninstalled
These programs need to be uninstalled because they aren/t
compatible with the upgrade.

HP AMD Carrizo A10-8700 CPU

Uninstall and Continue

 

No I don't have the time or inclination to putter around with drivers, and boot disks, and trying to somehow backup my personal data in order to try wiping the machine and doing a fresh install, which would require even more time to re-aquire and install all of my apps. 

 

Shame on Microsoft for this travesty, and on HP for passing the buck. 

 

The least you could do, if I were HP would be to get a concrete assurance from Microsoft when a fix will become available, otherwise for security reasons you should recall all the models with this processor.

 

If you can not do this, please keep this thread updated so we will know when if if this issue is ever fixed.

I

HP Recommended

I can also confirm that rangan solution is working! I managed to install CU to my ab141na. 

I am still waiting of course an official fix from HP or microsoft. This is unacceptable!

 

 

Why we have to hide the TPM module in order for the installer to work?

 

Do you actually care  HP  that alot of people used this chip to encrypt their drives with Bitlocker?

 

Do you actually care  HP  that some of us we paid extra bucks to Microsoft to get an upgrade from the home version that came with the laptop to pro just for the bitlocker? 

 

Why we have to enable Legacy CSM and format our drives with MBR?  What about the people that already using drives bigger than 2TB as startups?

 

What is wrong (-if)  with AMD A10 Carrizo 8700p 8780p and you are not telling us?

 

 

And please explain to me if the (AB141NA) is tested  with CU by  YOU OR NOT according to the following pictures

 

hp_compatible_devices_withCU.PNG

 

 

 

hp_compatible_devices_withCU_list.PNG

HP Recommended

Well, I think I can answer some of the questions here.

 

The problem comes with the TPM chip on the device. Well, it's not exactly a problem, but Windows causes the issue. Disabling the TPM chip means disabling anything related to security, like BitLocker, or Secure Boot. Now, I do not know if Secure Boot depends of the TPM, but I assumed that it would be neater just to get rid of all those extra frills. More features = more places things can go wrong.

 

On a regular hard drive, UEFI does not give any noticable boot speed improvement over Legacy CSM. Legacy CSM means booting into flash drives at startup is easier. Making OS repairs/reinstalls is easier. Also, having a GPT partitioning scheme on a drive <2TB does not make such sense as you will not get any noticable difference on drive performance or reliability in case of normal users. 

 

If AMD A10 8700P is the CPU causing problems, we can always say that it is unsupported and be done with it. But then why did the previous three versions of Windows 10 work so flawlessly? What went wrong on build 15058 onwards? If Microsoft plans to keep this flaw, then they need to talk to HP and issue a BIOS fix, or Windows should release a patch.

 

I heard that Windows is causing problems with AMDs Carrizo line up of devices. Now, there are literally thousands of devices with Carrizo processors. But maybe that's just a small portion of HPs and Microsoft's consumer base. Maybe they wont care for a few disappointed customers.

HP Recommended

what about this new update Crimson ReLive Edition 17.4.4 ?

i hope this is a fix!

http://support.amd.com/en-us/download/apu?os=Windows+10+-+64

i will test it...

HP Recommended
17.4.3 is the WHQL version. Better use that. Seems very stable on my system. Also install the optional drivers.
HP Recommended

ok, thanks, but you thing this is a fix for insallation of windows creators update ?

HP Recommended
There is absolutely NO FIX for upgrading to version 1703 from 1607, or even from 1703. The issue is with Microsoft's code or HP's BIOS. Nothing can be done unless either of the company issues a fix.

At least on thing is for sure, Windows 10 Redstone 3 (v1709) will be released on September. Then, MAYBE, the issue can be fixed. Windows 10 v1504, v1511, v1603...all worked fine on the processor. I have no idea what happened in v1703.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.