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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-16-2016 11:48 AM

HP Recommended

@twowilsons99

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎07-27-2016 06:58 AM

HP Recommended

Hello !

I have the same problem with my laptop.

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‎07-28-2016 02:31 PM

HP Recommended

Hello !

My frined is using this HP Envy, and also has jsut recieved this issue with his laptop. Have asked him to refer to service, since he has still warranty.

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‎09-09-2016 08:58 AM

HP Recommended

I have the exact same problem, but with the smaller size Envy. Those of you who have sent private messages with suggestions, can you please message or e-mail me?

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‎09-09-2016 09:38 AM

HP Recommended

Mine was out of warrenty. Got it fixed with new case and screws for about $150 by HP Support. hth

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‎09-09-2016 10:04 AM

HP Recommended
What did you do to get support to fix it.
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‎09-10-2016 07:22 PM

HP Recommended
HP please help us.

I am waiting for a reply from your agent. It has been since the 1st of September since they last message me.

Cmon HP hear our cries we deserve repairs.
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‎09-11-2016 07:33 PM

HP Recommended

I'm currently having the exact same issue! it even affects my mouse pad at times. 

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‎09-11-2016 07:42 PM

HP Recommended

@en653

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
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‎09-12-2016 02:33 AM

HP Recommended

I have heard nothing from HP support. This is not acceptable.

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