HP Envy Left Hinge Issue

[jbacon90]

My HP Envy m7 Notebook is having issues with the left screen hinge popping in and out of place.  Reading the online message boards here and elsewhere, this seems to be a known issue with HP Envy laptops (link below). I am currently able to use the laptop, but am concerned about the damage spreading to the rest of the screen.

My laptop is more than a year old and outside its warranty window.  However, given the frequency this issue seems to occur with HP Envy laptops, I was wondering if HP had a standard fix/replacement plan in place.  Apart from this mechanical issue, I have been satisfied with the laptop's performance overall.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Left-Hinge-Broken/m-p/...

[praveen196]

@jbacon90 Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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