HP Envy Left Hinge Broken

[Han413]

My HP Envy laptop is less than two years old and recently, moving the screen from tablet mode the left hinge broke. The damage from the hinge spread to the screen. I took the laptop into best buy where they quoted me a price for fixing the hinge and the screen. For the price of fixing it I could just buy a whole new laptop. I invested my money in this laptop because I trusted HP and their laptops, but now looking into it I see that numerous people have had the same issue with the faulty hinge. My laptop being over a year old is out of warranty, but seeing the same issue pop up again and again for this particular laptop, I can't help but think that HP is in some way responsible for selling a falulty product. Can HP repair my laptop or help in anyway? At the very least I sincerely suggest you consider recalling this model of the HP Envy and revise the construction of the hinges. I did not mistreat my laptop and having spent so much on it, being in this situation is devastating. I hope for the sake of HP and its customers, they consider this issue.  

[kevin-t · Accepted solution]

@Han413

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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