HP Laptop Power Cord Safety Recall and Replacement

[Chris_rapp]

Just tried and i received another bounceback........

[TiredTony]

Nope, not fixed

Sent: Wednesday, August 27, 2014 12:26 PM  <--Pacific time
Subject: Undeliverable: power supply cord replacements

Delivery has failed to these recipients or distribution lists:

HPpowercord.ams_bulk@hp.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: g6t1528.atlanta.hp.com.

[UghHP222222]

You guys are just awful. HPPowerCord.AMS_Bulk@hp.com still doesn't work. It's been almost 24 hours at this point since the recall was announced. Get it together.

[scleveland]

Still having issues with email address

HPPowerCord.AMS_Bulk@hp.com
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: g4t3430.houston.hp.com.

[sbluegc]

STILL does not work. Getting same error as before, now pasted below.
 
g5t1631.atlanta.hp.com rejected your message to the following email addresses:
hppowercord.ams_bulk@hp.com (hppowercord.ams_bulk@hp.com)
g5t1631.atlanta.hp.com gave this error:
<hppowercord.ams_bulk@hp.com>: Recipient address rejected: User unknown in virtual alias table 
 

Diagnostic information for administrators:
Generating server: BL2PR09MB0161.namprd09.prod.outlook.com
hppowercord.ams_bulk@hp.com
g5t1631.atlanta.hp.com
Remote Server returned '550 5.1.1 <hppowercord.ams_bulk@hp.com>: Recipient address rejected: User unknown in virtual alias table'

[wfordham]

---

@UghHP222222 wrote:

You guys are just awful. HPPowerCord.AMS_Bulk@hp.com still doesn't work. It's been almost 24 hours at this point since the recall was announced. Get it together.

---

I agree.  And we still haven't received confirmation of how many units qualifies for the bulk order.

[TommyMTA]

Wow. What a joke... They better get their crap together. The fires are burning... (pun intended)

[Sanchertx]

Thanks for the reply,

This has been noted , please wait a little while and try again.

[UghHP222222]

HP wouldn't understand Customer Service if it hit them in the face. We are people that buy 100s(and aparently 1000s) of your machines. How about a nice written announcement of the full procedure and terms of the replacement for Business customers in the Recalls section of the site. We shouldn't have to watch this forum for the information we need to do our jobs. We shouldn't have to sit on hold for an hour+ just to get a scripted anwser that isn't even correct to our concerns.

[DouglasMM]

3:30 PM Central Time (USA) and still not working.  Several Hundred Laptops in use across the state and I'm going to need these cords replaced ASAP. 

THANKS!1