HP Pavilion g6 Integrated Camera not detected

[AL9999]

Hi,

Its been a while since the integrated webcam stopped working. OS that time was Windws 8. I have tried most of the solution I could find on the web and this forum. Camera is not recognised in the device manager. If I restore using HP restore it starts working. But after a while it just stops working.

I hoped after upgradin to Windows 10  it might start working but NO, its still not working. 

Any solutions, suggestions.

Thank you in advance

AL

[SDF15]

Hello @AL9999,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I read your post about the Webcam issue, and wanted to assist you!

First, try reviewing the following documents, and let me know how it goes:

HP PCs - Webcam Troubleshooting (Windows 10, 😎

HP Notebook PCs - Testing a Webcam Using YouCam (Windows 10, 8, 7)

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!

[AL9999]

Hi SDF15,

I have already reviwed the documents you mentioned.

Issue is camera is not listed in the device manager. If I restore Windows I can see it.  But restore would take me back to Windows 8

Now I am on Windows10, how do I make it work?

Best Regards,

Aziz

[SDF15]

Hello @AL9999,

Thank you for the quick reply!

I understand that the Webcam is not showing up in the Device Manager.  Usually after scanning the system for new hardware, or performing a System Restore, the Webcam should be visible again.  If you are still having trouble, then the Webcam may have become disconnected internally.  If you are comfortable with the process, you can try checking the cable, to see if the Webcam is connected properly.  You can use the following guide to assist you, if needed:

HP Pavilion g6 Notebook PC Maintenance and Service Guide (Chapter 4, Page 67-72).

If you are not comfortable with the process, then you may consider contacting HP Phone Support for additional options.  Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I hope this helps.

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Regards!

[AL9999]

Hi SDF15,

1. When I do a system restore, webcam is visible and it works. 

2. Now I am on Windows 10. I cannot do a system restore as it will install Windows 8 on my system

3. I am +ve cable is not disconnected.

Thank you.

Best Regards,

Aziz

[SDF15]

Hello @AL9999,

Thank you for the quick reply!

The System Restore will not downgrade you to Windows 8.  Please review the following document, for more information:

HP PCs - Using Microsoft System Restore (Windows 10, 😎

Please post back with the results.

Have a great weekend!

[AL9999]

Hi SDF15,

Appreciate your help.

My laptop came with Windows 8.  Later I upgraded to 8.1 but due to the 2 video card I was getting a blank screen.  Reverted back to windows 8 using HP recovery.  HP Web cam was working.

Last month upgraded to Windows 10 and HP web cam is not detected.  If I recover system will go back to Windows 8.

By mistake I used the term Restore.

Best Regards,

Aziz