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- HP Pavilion g6 series - some keys not working

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02-09-2014 09:23 AM
Hi,
Some of the keys on my HP Pavilion g6 laptop have stopped working. I have tried switching it off removing the battery etc and this hasn't worked. I have also tried blowing underneath the keys.
Does anyone have any ideas?
The keys which don't work are 2, w, s, x. These are all in a diagonal line on the keyboard. Don't know if this might hint to why it doen't work?
02-10-2014
12:53 PM
- last edited on
02-28-2017
03:24 PM
by
OscarFuentes
Hi Benbenben, welcome to the HP Forums. Without knowing your model number I will be using the "Pavilion g6-1a69us" as a reference model. This uses Windows 7 as its default operating system. If you require different instructions provide your model number, and the version of Windows installed.
It does sound like a physical issue, use these troubleshooting steps to verify: Notebook Keyboard Troubleshooting (Windows 7)
How Do I Find My Notebook Model Number
Which Windows operating system am I running?
TwoPointOh
I work on behalf of HP
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06-03-2014 11:25 AM
My mother encountered the same problem with the same keys. I was able to correct the problem by clicking:
Start - Control Panel - Keyboard
About midway down in the pop-up window is a box "Click here and hold down a key to test repeat rate". I typed "s" several times then clicked the OK box and closed the control panel. The 2, w, s, x started working properly.
Unfortunately, this is not a permanent fix. Every time the computer is started, the above steps have to be performed.
