Hard Disk (3F0)

[RedRose0528]

Hello Pauld0820,

I understand you also state your computer is suffering from the same issue as well, is that correct? I will try to help you resolve this issue.

I would like you to try to run a startup test on the computer.

1.       When turning the computer on tap the F2 key.

2.       It should load you to the advanced diagnostic page.

3.       Click on startup test and run the test.

Please provide the results if you are able to run the test.

Thanks

[pauld0820]

F2 on starup

Startup Test

100% of system memory tested ok 

F3 run =In Test

100% of system memory tested ok 

"Run-In Test" Hard disk not exist

F11 Error Log

Result                        Time:

03F0

03F0

03F0

03F0

03F0

03F0                        32934

03F0

03F0

03F0

03F0

03F0

03F0

03F0

03F0

03F0

03F0

03F0

03F0

03F0

03F0

Press <Esc>  to Continue

What more would you like to see.

[RedRose0528]

Pauld0820,

Thank you for that information that is plenty.

What is the full make and model of the computer you have? If you are unsure how to locate that information, have a look at this link.

Please respond back at your earliest convenience.

Thanks

[pauld0820]

product: Pavilion dv5

Model #: dv5-1135la

and

p/n:FW931LA#ABM

[yumyum3]

I have that same problem what should I do the next step

[yumyum3]

Can you help me

[RedRose0528]

Pauld0820,

1.       Turn the computer on and tap F11 repeatedly

2.       If you see windows loading files at the bottom of the screen you stop tapping

See if the computer loads you into the recovery manager successfully. If you can get into the recovery manager on the right side of the screen, there should be a backup feature available. If you have not done, so I would recommend you run a backup of your data on an external device.

Please respond back at your earliest convenience.

Thanks

[RedRose0528]

Hello Yumyum3,

I understand you also are suffering from the same issue, correct? I will try to assist you as well.

Have you run the diagnostic steps already? If not go ahead and do so.

I would like you to try to run a startup test on the computer.

1.            When turning the computer on tap the F2 key.

2.            It should load you to the advanced diagnostic page.

3.            Click on startup test and run the test.

Please respond back at your earliest convenience.

Thanks

[pauld0820]

I have already done this.

And I have already said earlier I can take the drive out and put it in another HP notebook and the drive works.

Today I am going to try a new drive and see if this HP sees a drive attached. If it does not I assume it is going to be a connection or motherboard issue.

[RedRose0528]

Pauld0820,

Okay that is fine, after that is tested and if the second drive is not detected, then a service repair would need to be the next step. I am not aware of your current warranty status, but here is the HP warranty status check that will confirm your warranty.

Please respond back at your earliest convenience.

Thanks