Solved: Re: Help!! Igfxtray module has stopped working - HP Support Community

mikying · ‎12-29-2014

My operating system is Windows 8.1
From the very first start, just start the operating system, this message appears.
I have already done all the updates but does not change anything.
The strange thing is that not always the case ....
I also tried to format and restore the system to the origin (even if the error was present from the beginning).
These are the details:

Firma problema:
Nome evento problema:   APPCRASH
Nome applicazione:   igfxTray.exe
Versione applicazione:   6.15.10.3574
Timestamp applicazione:   535821b3
Nome modulo con errori:   combase.dll
Versione modulo con errori:   6.3.9600.17031
Timestamp modulo con errori:   53087867
Codice eccezione:   c0000005
Offset eccezione:   0000000000005fc4
Versione SO:   6.3.9600.2.0.0.768.101
ID impostazioni locali:   1040
Informazioni aggiuntive 1:   6e7b
Ulteriori informazioni 2:   6e7b5f57cd6ed15f3431cd3d49dfc83a
Ulteriori informazioni 3:   85e1
Ulteriori informazioni 4:   85e1489b50a3f82602beac997d76aebd

Someone can help me? The notebook was paid € 900 and all that it seems absurd ...

AlaLesSol · ‎02-18-2015

Purchased my HP Envy in January 2015 and received this error message on initial startup. Read all the suggestions here, but was afraid to try removing drivers on my own. Instead I used the HP support chat service. The HP technician took control (with my permission) of the screen and did all the work while I watched. It was a fairly technical and complex fix that took about 15 minutes including two reboots. When the computer rebooted, the tech was already there ready to continue once the startup finished. He fixed the problem, patiently waited for one more boot to make sure the error message was gone, and then offered to call me back in 1 hour to see if everything was still OK. Cannot recommend this service enough. Very surpisingly good service from HP. This is my first HP because I always heard bad things about their service, but their obviouly working on fixing it. Not sure if this service is available if your computer isn't in warranty. Perhaps for a fee, but still worth it.

View solution in original post

Shepherdess · ‎12-31-2014

Same thing for me... paviliion notebook 15 p199na bought 27/12/2014 and fully updated with all automatic driver updates.

@mikying wrote:
My operating system is Windows 8.1
From the very first start, just start the operating system, this message appears.
I have already done all the updates but does not change anything.
The strange thing is that not always the case ....
I also tried to format and restore the system to the origin (even if the error was present from the beginning).
These are the details:

Firma problema:
Nome evento problema:   APPCRASH
Nome applicazione:   igfxTray.exe
Versione applicazione:   6.15.10.3574
Timestamp applicazione:   535821b3
Nome modulo con errori:   combase.dll
Versione modulo con errori:   6.3.9600.17031
Timestamp modulo con errori:   53087867
Codice eccezione:   c0000005
Offset eccezione:   0000000000005fc4
Versione SO:   6.3.9600.2.0.0.768.101
ID impostazioni locali:   1040
Informazioni aggiuntive 1:   6e7b
Ulteriori informazioni 2:   6e7b5f57cd6ed15f3431cd3d49dfc83a
Ulteriori informazioni 3:   85e1
Ulteriori informazioni 4:   85e1489b50a3f82602beac997d76aebd

Someone can help me? The notebook was paid € 900 and all that it seems absurd ...

mikying · ‎12-31-2014

No one answered, but I think it is a small problem, as it should be tied to the icon of the graphics card.
Probably is a recent problem, and then we'll have to wait a few particular update.
However technicians hp should at least say something about it, because the PC is new......!!!!

Shepherdess · ‎01-01-2015

Hopefully an HP body will come to life in the new year. (Anybody there???)

While we wait... I've tried persuading Intel to update the driver, but despite my onboard graphics card being displayed/sold as Intel Iris, the Intel updater app says that the graphics card is manufacturer specific or modified (so presumably HP personalised the intel iris somehow) and so I need to do any updates via the notebook manufacturer - one possible fix method ruled out.

If the issue is just about the graphics card icon as you say and not about the graphics card performance then I can relax a bit in the hope that work won't be affected when I wind myself back up.

Let's hope someone comes up with something nice and simple nice and soon.

mikying · ‎01-01-2015

Hopefully, in the meantime, if I find some solution let you know.
(sorry for the English .....)

ident · ‎01-02-2015

Try uninstalling, Mcafee Antivirous. I had the same problem out of the box. It seems to have solved it.

ident · ‎01-02-2015

After unistalling Mcafee, I updated the video driver, downloaded from HP.com, and have not had the error.

Shepherdess · ‎01-03-2015

Thanks for your reply.

I was careful to ensure the bundled Mcafee didn't get a look in: it was probably the first thing I uninstalled after switching it on - and I've updated all drivers since, so unfortunately not a solution in this case but perhaps it will help someone else. It is good to know that there is light at the end of the tunnel.

mikying · ‎01-03-2015

Also I immediately uninstalled mcafee and updating the driver, but the problem remains. Today I do some testing and I keep you updated

Wenglish · ‎01-04-2015

+1 for same issue as original poster.

Hopefully somebody finds a solution for this soon. My machine is also new and the problem has manifested immediately.

Very annoying!

Help!! Igfxtray module has stopped working

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