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- Hp Delphi model no. D40 screen not turning on, wireless butt...

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03-23-2013 04:40 AM
03-27-2013
08:26 AM
- last edited on
02-23-2017
04:33 PM
by
OscarFuentes
I understand the screen is blank and the wifi light is blinking amber and blue.
What is the product number?
NOTE: Do NOT provide the serial number.
Was the hard reset performed as noted in the steps below?
1. Remove the power cord, battery, and any external devices.
2. Hold the power button for 1 minute.
3. Reinsert the battery or connect the charger.
Most notebooks have an external monitor port. Do you get an image if you connect an external monitor to it and then turning it on?
03-27-2013 09:59 AM
Is this your notebook? You mentioned HP Delphi D40, but the product number returned a Probook 620 and I want to be sure I am looking at the right system. If it is not a 620, please let me know.
Since the external display did not work, this indicates to me that it is not the LCD panel but an issue somewhere between the motherboard and the video card. This particular notebook appears to be using an Intel 4500 GMA card which is an integrated card. This means that it most likely shares the system memory with the video card. The memory could potentially be at fault.
Try a hard reset, but with the addition of removing and reseating the RAM. The RAM removal steps can be found on page 64 of the service and maintenance guide should you need it.
03-28-2013 06:25 AM
03-28-2013 08:08 AM
Before purchasing new RAM modules, do you have access to an extra stick of RAM to test with?
One of the following should be sufficient for testing purposes.
4-GB (PC3-10600, 1333-MHz, DDR3)
2-GB (PC3-10600, 1333-MHz, DDR3)
1-GB (PC3-10600, 1333-MHz, DDR3)
If you don't have access to any, is there a notebook you could borrow the RAM from temporarily? Over the recent years, pc3-10600 memory has been fairly common. If it has only one stick of RAM, then it most likely is the RAM as it's very unlikely that both RAM slots have gone out, but it could still be the motherboard or the video card that is built-in on the motherboard. If it's not the RAM, then it will be the motherboard but RAM is much cheaper. However, using a stick of RAM that is known to work in another notebook (and is compatible with this one) would help confirm where the issue is. If a different stick of RAM works, then it is the RAM. If a different stick of RAM does not work, then it is the motherboard.

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