I am having an issue with my Chromebook - the touch screen y axis is inverted swiping down is up.

[rm122819]

I am having an issue with my Chromebook - the touch screen y axis is inverted swiping down is up.  It appears the y axis is inverted if I want to click on something at the bottom of the screen I have to position my finger at the top.  Drawing a line from top to bottom on a drawing app results in a line being drawn from bottom to top.  

[Riddle_Decipher]

@rm122819 Welcome to HP Community!

If your touchscreen isn't working as it should, try these steps. Test after each step to see whether your touchscreen works.

1. Wipe off any dust or dirt on your touchscreen.
2. Reset your Chromebook hardware.
3. Reset your Chromebook to factory settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[rm122819]

I have done all the steps you suggested and the problem still persists.  It did not fix it. 

Any other ideas? 

Thanks

[Riddle_Decipher]

@rm122819 I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[rm122819]

Since I purchase the device at Costco I contacted them and they did an exchange for me.  I just received the replacement device yesterday.  The new S/N is 5cd943h890.  It worked ok yesterday but overnight it updated to the new Chrom O/S and is now experiencing the same issue.  I also contacted support and have the following: Case Number : 5042467888.  This sure seems like some kind of driver issue is there any further updates from HP on this?

[HendrikDeVries]

See this topic for additional information:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Chromebook-touch-screen-not-workin...

[rm122819]

Has there been any further progress on this issue?