I can't install Bluetooth device

[fazle]

hi
i cannot install bluetooth driver on my laptop
(G62-363TU) because its showing bluetooth
hardware must be switched on to run this
package.
What should i do?

[Anymous]

sorry sir, i have problems with my bluetooth device too like thats post ..

and iam allready install dotnetx3.5 with HP Connection Manager + HP Framework ..

but, i cant still installing new device bluetooth like word say "bluetooth hardware must be swithced on to run this setup packaged" ..

then, iam allready
install what like you say @front down line ..

so what must i do with this device?

and i have do what like your say withing ceck in value, then i have allready changes ..

but, i still cant find the other device bluetooth on my PC ..

[Waterboy71]

Hi Anymous, I am going to give you the link that will take you to the solution that was provided on this issue. Please click on the following link and scroll down to the solution.     http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/I-can-t-install-Bluetooth-device/td-p/14752...

Thanks in advance

[aliaa306]

before i update to windows 8.1, i can still bluetooth from my phone to laptop and vice versa. but after i've updated to widows 8.1, i can't bluetooth anymore. whenever i right clicked a picture or so whatever it is, "share via bluetooth" doesn't appear anymore. please help me. i'm having a really hard time because of this.

[Mrstenter]

Hi Aliaa306,

I would be happy to assist if needed. Please let me know what is your model number?

Here is a link that will help you find that out.

http://support.hp.com/us-en/document/c00033108

Please let me know.

Thanks

[topy]

my device number qa962ea#a2n

serial number 5ch[Personal Information Removed]

i have the same probme i cant install bluetooth device

[BHK6]

Hi topy,

I saw your post regarding find a Bluetooth driver and I will be happy to help. I will need some additional information from you. Your model can have one of three different Bluetooth adapters in it. I will need you to go to your Device Manager and under either Bluetooth or Network Adapters what do you have listed for a Bluetooth adapter. I will also need to know your operating system.

Opening Device Manager:

http://windows.microsoft.com/en-ca/windows/open-device-manager#1TC=windows-7

Finding your OS:

http://windows.microsoft.com/en-CA/windows/which-operating-system

Thank you,

[topy]

i have a yellow mark on bluetooth peripheral device

my sys is win7 64bit

thank you

happy new year

[BHK6]

Hi toby,

You have an Intel adapter under your Bluetooth Radios and that seems to working properly. What Bluetooth device are you trying to install? That is the one giving us that exclamation mark. What is the hardware ID for that Bluetooth peripheral? I have included a link below that will show you how to do it.

http://www.wikihow.com/Find-Hardware-ID

Here is another document this one is on connecting a Bluetooth device.

Setting up a Bluetooth Connection Windows 7:

http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01948661

Thank you,

[Icelighter]

Hello,

I have a problem with my Bluetooth hardware as well.

My notebook is a:   HP Pavilion g4-2082la

And the HW-ID for the Broadcom 20702 Bluetooth 4.0 Adapter is:

USB\VID_0A5C&PID_21E3&REV_0112

USB\VID_0A5C&PID_21E3

I hope you can help me please, I also downloaded the driver from the HP driver page, but I can't install since it says the Hardware Bluetooth must be activated (and it is, according to Device Manager) to install.

Thank you,

Daniel Rivas