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- I forgot my power on / administrator password ?? What do i p...

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07-01-2017 03:19 PM
Solved! Go to Solution.
Accepted Solutions
07-05-2017 11:37 AM
Reboot and enter 45581394
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-01-2017 03:25 PM
Hi,
At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-05-2017 11:37 AM
Reboot and enter 45581394
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-05-2017 12:02 PM
Hi,
Just hold down the power button for 10 seconds to force a shutdown.
Start the notebook, type in the code and hit enter.
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-05-2017 12:04 PM
07-05-2017 12:54 PM
Hi,
You're welcome.
Can you post back with the following details.
The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
The version of the operating system ( ie Windows 10 64bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
