• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I would leave the latest driver installed.

 

Sometimes that happens and I don't know why.

 

That same thing keeps happening to me on my HP 8200 Elite CMT desktop PC.

 

I install the latest driver from Intel and then Windows Update tells me there is a driver update for my intel ethernet adapter which is an older version.

 

I just hid the update.

 

If the latest driver is working fine for you, then let sleeping dogs lie.

HP Recommended

Hi Paul,

 

Sorry for replying to u so late. For last few days i am unable to login to Hp Support forum between 9pm and 6am IST, Every time same error use to display between these hrs  "HPP services is not working, Please try again later".

 

As per our last discussion i have installed 

 

1) Intel PRO/Wireless 3945ABG Network Connection v15.8.0 from Intel installed Driver + Intel Proset Wireless software. as per our last discussion Ignored wireless spxxxx.exe from hp website and chose to install from Intel website.

 

                 Was curious to know about what Proset software does, etc. I am not expert in networking. Most of the stuff i dint understands at all. Therefore just want your view on it -- do i need to change any settings after i have installed it to make wireless more secure? At present i have turn off ssid broadcast and security set to WPA2-Personal. 

While installing this update there were some additional thing i saw that it installed some new features like high speed Bluetooth were installing.

Shall i keep Intel Proset Wireless or do i delete it? Most of the things i don’t understand at all. So i thought to delete it, just want ur view on it. or guide me then i will keep it if is helpful.

 

2) Intel Chipset Software Installation Utility (Chipset INF) v9.4.0.1017 from Intel. 

 

3) Hp Quick Launch v3.7 (6310) and it updates to v3.7 (7508) -- i.e. Wikipedia were right about 7508. After that installed Hp quick Launch Buttons sp49456.exe v6.50.18.1

 

4) Software support for HP Integrated Module with Bluetooth Wireless Technology for Microsoft Windows 7

 

Here are the details mentioned in device manager before installing sp47022.exe

Bluetooth Radios

HP Integrated Bluetooth module

USB\VID_03F0&PID_171D&REV_0100
USB\VID_03F0&PID_171D

 

Microsoft Bluetooth Enumerator

BTH\MS_BTHBRB

-------------------------------------------------------------------

File name: sp47022.exe Version: 7 (22 Jan 2010)

 

Supported Devices and Features
USB\VID_03F0&PID_231D="HP Integrated module with Bluetooth wireless technology"

USB\VID_03F0&PID_171D="HP Integrated module with Bluetooth 2.1 wireless technology" USB\VID_03F0&PID_2A1D="HP Integrated module with Bluetooth 2.1 wireless technology"

 

Therefore proceeded with this file sp47022.exe which has Bluetooth 2.1 wireless technology.

 

After installing sp47022.exe i just checked in Device manager it shows.

 

Bluetooth Radios

HP Integrated Module with Bluetooth 2.0 Wireless Technology.

USB\VID_03F0&PID_171D&REV_0100
USB\VID_03F0&PID_171D

 

Microsoft Bluetooth Enumerator

BTH\MS_BTHBRB

-------------------------------------------------------------------

 But it shows Bluetooth 2.0 wireless technology, whereas sp47022 says bluetooth 2.1 wireless technology. if i uninstall intel proset wireless software then will i get bluetooth 2.1?

 

--------------------------------------------------------------------------------------------------------------------------

 

5) HP Wireless Assistant sp49018.exe v3.50.12.1 (2 Jun 2010) i just want to check wheather it will work or not. It installed fine but noticed that when i click on "turn all off" but the status still remain green tick mark and ON. If i switch wireless button off then the status and action is set to off. when i click on "turn all ON" then status or action doesn’t change at all. Even though the wireless is connected to the internet But it shows turn ON.

 

I am not sure whether there is bug in hp wireless assistant or it is uncomfortable with Intel Proset Wireless Software or latest hp wireless assistant is not supported to this model?

 

Even i have installed previus version i.e. sp44700 v3.50.9.1 (23 Jul 2009) but similar problem issue like above.

Therefore uninstalled both the version of Hp Wireless Assistant.

 

So what is ur opinion of this hp wireless assistant. Shall i keep this version (i.e. sp49018 or sp44700)  of HP W/A and uninstall Intel Proset Wireless Software or vice versa?

 

I know it is not important but it is good idea to turn of the device when not in use rather than turning off in device manager, etc

 

So what is ur opinion on this how to fix it.

 

6) last few weeks, experiencing some keys are not working for few mins and after that it works fine. keys are g,h,n,m,6,7,t,y,shift,etc. i have also cleaned the keyboard with mini vaccuum keyboard. It works fine and sometimes these keys doesnt work for few mins. I also checked this with a Keyboard Test software and found which keys are not working. Do u have any solution on this.

----------------------------------------------------------------------------------------------------------------

 

Please answer in this format ans1, ans 2..... this will make me easy to understand properly.

 

HP Recommended

i scanned my system with windows update and it shows one optional updates are available

 

Hardware ID for NVIDIA GeForce Go 7400 

PCI\VEN_10DE&DEV_01D8&SUBSYS_30BB103C&REV_A1
PCI\VEN_10DE&DEV_01D8&SUBSYS_30BB103C
PCI\VEN_10DE&DEV_01D8&CC_030000
PCI\VEN_10DE&DEV_01D8&CC_0300

 

But when i scanned my system with windows update i get an optional update available i.e.

nVidia - Display - NVIDIA GeForce Go 7400

Download size: 68.6 MB

Update type: Optional

nVidia Display software update released in March, 2009

More information:  http://winqual.microsoft.com/support/?driverid=20254023

Help and Support:   http://support.microsoft.com/select/?target=hub

 

Everytime i try to install this it fails and get an error code 80070006 i.e. "WindowsUpdate_80070006" "WindowsUpdate_dt000"

----------------------------------------------------------------------------------------------

 

Microsoft .NET Framework 4 Client Profile for Windows 7 x86 (KB982670)

Download size: 28.8 MB

Update type: Recommended

The Microsoft .NET Framework 4 Client Profile provides a subset of features from the .NET Framework 4. The Client Profile is designed to run client applications and to enable the fastest possible deployment for Windows Presentation Foundation (WPF) and Windows Forms technology.

More information:  http://go.microsoft.com/fwlink/?LinkId=191022

Help and Support:  http://support.microsoft.com

 

i have experience this before if i install this file then i unable to connect to windows update but my internet works fine. Therefore i have chose to hide this update. I just want to know what is the use of .net framework 4 client profile? will there will be any problem if i dont use this?

-------------------------------------------------------------------------------------------------------

 

Update for Office File Validation 2010 (KB2553065), 32-bit Edition

Download size: 2.7 MB

Update type: Important

Microsoft has released an update for Microsoft Office File Validation 2010, 32-bit Edition. This update provides the latest fixes to Microsoft Office File Validation 2010, 32-bit Edition. Additionally, this update contains stability and performance improvements.

More information: http://support.microsoft.com/kb/2553065

Help and Support: http://support.microsoft.com/?LN=en-us

 

I dont have office 2010 in my system then why i need office file validation 2010. Is it necessary to download it?

 

I have office 2007 in my system insalled.

 

So what to do, shall i install this or not.

 

Thanks a lot for all the help u have done so far.

HP Recommended

Hi:

 

I don't use the proset software.

 

If you let windows manager your wireless connections, then it is not necessary to have and I would uninstall it.

 

Can't help with the keyboard issue. I have never messed with keyboards.

 

Wireless Assistant...If you can't get it to work right, then I would uninstall it.

 

Maybe try the Vista version on your PC's support and driver page if you have not done so already.

 

I would create a restore point and try the updated graphics driver.  Having the latest graphics driver is normally the best thing.

 

I installed the Net Framework 4 and the Office File Validation tool on all of my W7 PC's.

 

I have had no ill effects from them.

 

I would not install Net Framework 4 on a PC using XP.

 

I did once and the boot time of my XP PC slowed to a crawl.

 

But Net Framework 4 works just fine on Vista and W7.

 

In case you are interested, this is what Net Framework is.

 

http://en.wikipedia.org/wiki/.NET_Framework

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.