-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- My HP Pavilion g6 Laptop won't connect to the wifi.

Create an account on the HP Community to personalize your profile and ask a question

09-19-2014 07:34 PM
hi, I have the same problem and I really, raelly want it fixed. can you help me, please? 😞
I've posted my question there. thank you
09-29-2014 08:04 PM
My laptop was working just fine about two days ago it was connected to the internet and everything was fine. Now it wont connect to the internet it says "Not connected" and also "No connections are available" which I know isn't true because my ipod is connected to the wifi just fine. I have already tried system restore and nothing happened. I have also tried a command prompt thing which didnt work. And I tried the ethernet cable. someone PLEASE HELP!!!!!
10-07-2014 09:38 AM
My laptop model number is HP PAVILION g6 2016tx. I got problem with my WiFi connection.. No WiFi connections are showing in my Notebook. But if i Plugin to ethernet cable directly i can access to internet. My datacards are also not detecting...please help me resolve this issue.
11-02-2014 09:43 PM
Here's the SOLUTION I found to work:
For my new computer (HP Pavilion loaded w/ Windows 8.1 and a Realtek Adapter), I found that the default setting is set to "auto".
Go to Device Mgr (I right click on start button tile to select "Device Mgr" then > Network Adapters
Right click on Network Adapters > choose Properties > then ADVANCED TAB, you'll see /alter 2 settings:
Property: Wireless Mode
Value: Auto (I changed it to 802.11b) you can change to what is appropriate and works best w/ YOUR router.
Hope this helps!
==========================================
Re: hp pavilion x2 intermittent internet connection
07-25-2014 06:59 AM
I had the same intermittent WIFI connectivity issue, but only on an old router on holiday in Spain. Everything works fine at home in the UK. My Pavillion is fully patched for drivers and windows 8.1. I just couldnt connect to the router for more than a minute at best.
the fix is to force the WIFI card to use old WIFI protocol:
Device manager->network adapters->Realtek RTL8188EE 801.11b/g/n WiFi adapter->properties->advanced->wireless mode=IEEE 802.11b
presumably because HP haven written their system software correctly to detect old routers that support old protocols...like millions of people around the world use every day...
11-03-2014 12:13 AM
12-02-2014
05:07 PM
- last edited on
03-09-2017
04:41 PM
by
OscarFuentes
Hi @Epir
Welcome to the HP Support Forums.
I am sorry to hear you are having trouble with your wifi. I am happy to help.
Do you recall if the problem started after a software installation, driver update or a system update of some kind?
Are you able to connect to your wireless network using other devices?
Have you tried connecting to a different wireless network?
In the systray in the lower right of your display, does the wireless connection show up, ie signal strength, or is there a red x over it, or is it completely missing?
If it is there, can you see any connections available?
If there is a red x, or if it is missing or if there is a yellow exclamation mark over the wireless connection in the systray, then you will want to look at this page.
Resolving Universal WLAN, Wireless, and Wi-Fi Errors
If it is there but none of those conditojns are present you cant try out this series of things. I realize it is long, but hopefully you won't need to try all of it.
Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
Also, you can look at the power management for your wireless adaptor:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.
Forget the network: (Windows 7)
1. Press Start.
2. Type Manage wireless networks and click the application at the top of the start menu.
3. Right click on the network and click Remove network.
4. Confirm the warning by click OK.
Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.
It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.
Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.
Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.
Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
12-02-2014 05:29 PM
The Realtek drivers sure do seem to be causing a bit of grief. Mine dropped out the wi-fi connection a day after purchasing my laptop and a tech had to go in remotely to upgrade the bios and then added the right driver. A day or so later, I went into the HP assistant which had sent out more updates for Realtek, and the connection dropped again instantly. So I came here and was directed to the correct updated driver. That fixed the problem.
12-03-2014 04:08 PM - edited 12-03-2014 04:48 PM
Hi Malygris1, thank you for your help! Unfortunately I could not resolve the problem so far. In my case I can see red x and amber light on the f12 button. I went through instructions you provided and the only thing I found was Microsoft Teredo Tunnelling Adaptor cannot start, code 10. I am not sure if this is what prevents turning wifi on or not, I tried to update the driver but it did not work out (updated, but still code 10 appeares). What else I can possibly do? All the rest devises under Network Adaptors have green icons and seems to work properly.
