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08-06-2011 09:43 AM
Windows 7 Ult (32 bit)
aftermarket battery and a/c adaptor
approx. 2.5 years old
My laptop suddenly shutdown (presumeably due to low battery but I can't be sure of that) and I am no longer able to boot with the battery installed.
A black screen with a little hyphen-looking symbol displayed in the far upper left (similar to the brief, normal pre-boot screen where the hyphen is blinking) comes up, but it never makes it past that screen if the battery is in.
I am able to make it boot normally on a/c power only (no battery installed).
If I connect the battery after the laptop has booted, the battery icon in the lower left shows no battery connected (little red "X" symbol) no matter what I do.
Ultimately my question is this: Is this a problem with the battery, internal charging circuit, or is it a software config. problem.
I am needing to decided whether to buy a new battery (this one is about a year old) or replace that laptop entirely.
I appreciate your help in advance.
08-06-2011 04:53 PM - last edited on 04-18-2016 01:21 PM by OscarFuentes
08-07-2011 01:47 AM
The battert test is obviously helpful. It told you that it may or may not be an issue with battery but it clearly indicated battery is not getting detected which means its a problem with the battery controller on the Notebook.
Even if you buy a new battery it may not resolve your problem as problem lies with the notebook itself.
I am an HP employee!!
11-24-2014 11:58 AM - edited 11-24-2014 12:00 PM
Same here. Will not load windows with ac and battery installed. Boot without battery just fine. Install battery and battery compliant software blinks screen bright to dim. Charge port turns red then white till battery is removed. Tried everything on the net and nothing works. Complaints all over the internet and nothing being done.