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- HP Community
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- Notebooks Archive
- My laptop won't turn on when I push the power button.

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09-12-2014
07:00 AM
- last edited on
03-07-2017
09:22 PM
by
OscarFuentes
Hello @goura,
I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
09-13-2014 03:21 AM
Thanks!
09-14-2014 04:17 PM
My laptop wont turn on. I tried all of the tips and tricks that other people have used and found useful but nothing is working. My laptop was issued to me by my school and I could have our tech advisor look at it but I have homework that is due that I need on it. I was wondering what else I could try??
09-15-2014
08:22 AM
- last edited on
03-07-2017
09:33 PM
by
OscarFuentes
Hello
@raisincookiesand @MickaylaRayK,
I understand you are both having the same issue where your HP Notebook will not turn on. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
I would suggest you contact Samsung Technical Support as they will be better equiped to help you with your issue.
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
09-17-2014 04:33 PM
09-18-2014 12:55 AM
09-21-2014 03:34 PM
09-22-2014
07:53 AM
- last edited on
03-08-2017
02:04 PM
by
OscarFuentes
Hello @AP913, @Alcabone, and @masterpeter ,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand all three of you are having an issues with starting your computer. First I would like all three of you to ensure that your Notebook is plugged directly into the wall outlet and not into a power bar or surge protector. Next, I am providing you with two documents to try below:
Using and Testing the AC Power Adapter
Choose one of the following to follow depending on your Operating System:
Testing and Calibrating the Battery (Windows 😎
Testing and Calibrating the Battery (Windows 7)
Calibrating the Notebook Battery (Windows Vista)
If the two above documents do not resolve your issue I think it would be best if you contact HP Technical Support for repair options. In the case of @Alcabone if you cannot get tech support where you are a local computer shop may be your option.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
09-26-2014 04:33 PM
So, I somehow fixed my laptop. I dissassembled it with the help of this video http://www.youtube.com/watch?v=qZK0ETNWOgw (very easy, just time consuming the first time). I got to the cpu I took it out, changed the thermal paste, put it back in and then reassembled the laptop.
When I pushed the power button, the same leds blinked, I thought it was dead. But then, I thought of exchanging the RAM from another identical laptop (#2) I have. I did, and the laptop #2 that worked before did not work with the "bad" RAM, the lights blinked the same, and the fan did not start.
But the first laptop that didn't even started the fan, this time the fan turned on, did some noises, and in about 30 seconds it shutted down, so I thought maybe I did not connect right the display. So I left the RAM modules like before, once I did this, the laptop turned the fans on and did the starting up noises WITH the "bad" RAM, the display still wouldn't come on.
I exchanged the RAM modules again, this time the laptop did turned on, the display turned on with a message that it had overheated the last time......Booted and it was normal
I did at one point ran Memtest86 with a USB drive, but on the "good" RAM just to see if it got the laptop to boot.
So I can't know for sure what the problem was, but I think the solution was the exchanging back and forth of the memory modules.
I have to say that I got the laptop #2 that now had the "bad" RAM module to boot normally, just by turning it off and on several times.
The problem obviously wasn't CPU, Battery, Charger, or soldering problems on the MOBO like many suggested to me.
Hope this helps anyone
