Not possible to get connected to the internet

[Eddie108]

 

  

I bought my laptop a few days ago and installed it at school. There my laptop works really well and can be connected to the wifi. 

Now every time I come home, the wifi button disappears out of the settings and I cannot even choose to connect to it. So I don’t have any internet at all. In settings it only says. ‘You are not connected to a network’. This is frustrating, because I want to do my homework. 

After searching about this problem online. I couldn’t really find a good answer. I looked up my network adapters and saw a not so good looking symbol next to ‘Realtek RTL8822CE’. It doesn’t say what it is but I guess it has something to do with my PC not being able to connect to internet. The symbol isn’t even in the right bottom of the screen. It’s complete vanished.

[BeemerBiker]

That Realtek device seems to have a problem as discussed here and here

The manufacture has not released any drivers for that device since 2017 which is suspicious as win11 is out

https://www.realtek.com/en/component/zoo/category/rtl8821ce-software

I think you need to replace that card with the one @Paul_Tikkanen recommended here

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8822CE-802-11ac-PCIe-WiFi-...

[Paul_Tikkanen]

Hi, @Eddie108 

While I 100% agree with BeemerBiker's recommendation to upgrade the Wi-Fi card if all else fails, the latest driver HP released for that model card is this one:

2024.10.227.0     06/21/2022

https://ftp.hp.com/pub/softpaq/sp140501-141000/sp140954.exe 

See if that driver helps any.