PCI Express Root Port hardware

[evans89lfc]

my PCI express root port, is giving me errors

WHEA-Logger

A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x0

Vendor ID:Device ID: 0x8086:0xA114

Class Code: 0x30400

any advice

[SDF15]

Hello @evans89lfc,

Welcome back to the HP Support Forums!

I read your post about the PCI-E error, and wanted to assist you!

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:

How Do I Find My Model Number or Product Number?

Did you start to have this issue after upgrading to Windows 10?  What programs are you running when the error occurs?  Have you tried performing a System Restore, to set the notebook back to its previous working state?  Looking forward to your reply.

Have a great day!

[evans89lfc]

Part Number: P0S80EA#ABU
The laptop came with windows 10 home 64 bit
System restore was not turned on by windows, which I think is due to it only having a 128gb M.2 SSD.

[SDF15]

Hello @evans89lfc,

Thank you for the quick reply!

Try using the HP Support Assistant, to update the BIOS and Chipset drivers.  If you are having trouble finding the drivers, you can get them from here:

Drivers - HP Pavilion Gaming Notebook - 15-ak011na (ENERGY STAR)

Let me know how it goes.

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!

[evans89lfc]

Hi

I have not been able to do this yet, will get this done, and let you know what happens.

thanks

matthew

[Chris102]

I have a similar system (HP Pavilion Gaming Notebook K3D61EA#ABU) with essentially the same issue - a never ending stream of corrected errors on a PCI Express Root Port.

System bought recently with Windows 10 fatory installed.

Any known fix for this?

Thanks

Chris

[evans89lfc]

@chris102,

i also have this problem, what the HP support suggessted, and that did nothing, look at this link as well.

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/WHEA-Logger-flood-Event-ID-17/m-...

i have logged a ticket with Intel direct as well, and have replied to there response and waiting for them to re-get back to me.

[evans89lfc]

Hi,

sorry it has taken so long to reply to this forum board, i have been writing on others about this problem, what you suggessted did not work.

thanks

[Chris102]

Updating the Realtek WLAN driver (to one dated 3-12-2015) has had a positive impact. 

I no longer have a continuous stream of events being logged.  Maybe one or two on a power up and a limited burst following a restart.  Clearly a significant improvement.  Why didn't HP helpdesk (thru the Support Assistant) suggest this?  Just scratched a hairy part of his body and said it was unimportant and safe to ignore.  In my long experience entries get written to error logs for a reason!

Checked a number of other Realtek and INTEL drivers while I was at it.  Many proved to be superceded.  None of these were flagged as available by HP Support Assistant.  System seems a lot snappier and quicker to reboot now....

Thanks for the pointer...

[evans89lfc]

wrote on an Intel froum board and below is what they suggesstied i do.

For your convenience, here is the link: Download Intel® PROSet/Wireless Software for Windows® 10 File name: Wireless_18.32.0_PROSet64_Win10.exe. Please proceed as follows below:

1. Download and save the drivers from the link above.

2.  Go to Control Panel, Programs and Features and Uninstall the current "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

3.  In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 3165 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

4.  Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

5. Reboot or scan for hardware changes, then uninstall and delete any older driver versions as you did for the Wireless adapter.

6. Install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation,  make sure to customize the installation and install all the 3 driver components.