Pavilion Dv6 - No Sound

[SGD5]

Clicking on the hp support page for the sound not working on my pavilion dv6, I saw the post that stated "solved".  I followed the instructions given, and once I've restarted the notebook and let Windows fully load, I'm having problems.  I've clicked on the IDT installer and selected "run as administrator".  I get a message that states that the installer is not compatable with my hardware.

Where do I go from here?

[matthewurwin]

I just used 'Restore my computer to an earlier time' as the problem occurred after an HP System Update. All works fine now. Doubtless the next update will just mess things up again, but so far so good.

[BrandonB]

Hi,

I followed your suggestion and it worked. I do have sound coming from the speakers as long as I plug in headphones. At that time, I then have sound coming from both. If I unplug the headphones, the sound stops.

What else can I do?

Thanks for any help!

Brandon

[UniProg]

Hi BrandonB,

What is your product number?

[jrbarrett86]

me too. on pavilion dv6704nr entertainment pc no sound icon in device manager. no audio output device installed when I open up the playback devices window. tried to install all drivers that came with my pc with no luck. please help as well.

[npw05001]

Hello jrbarrett86,

I see that you are having a problem with the sound on your computer. You have done most of the appropriate troubleshooting for this issue.

Have you tried connecting with headphones?

Can your provide the product number of the computer? Here is a link showing how to find that information.

[KellyMcGuire]

If you reply, can you please send a copy to my E-Mail??

{Personal Information Removed}

My sound works fine... then suddenly I hear a Scratchy noise and after that the sound STOPS for ALL programs....
After a re-boot, everything works fine..
This is unpredictable and may happen one time in a Month, or it can happen 3 times in 1 day
-----------------------
I checked the following services:

Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
All were running and set to Auto Statrup
--------------------------
The following service was NOT listed in the window!!
Audio Service

iis this service agailableon Windows 7?? does it use a differant name??
--------------------------
I tried to install from the link you gave to the other user and got an error saying the Harware was incompatible.
--------------------------
Here is my configuration:

Model# DV6 6c35dx
Product# A6Y53UAR#ABA
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv6 Notebook PC
System Type x64-based PC
Processor AMD A8-3520M APU with Radeon(tm) HD Graphics, 1600 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.1A, 6/22/2012
SMBIOS Version 2.7
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Kelly-7-HP\Kelly-7
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.48 GB
Available Physical Memory 1.23 GB
Total Virtual Memory 11.0 GB
Available Virtual Memory 5.80 GB
Page File Space 5.48 GB
Page File C:\pagefile.sys

[npw05001]

Hello KellyMcGuire,

I see that you are having problems with the sound cutting out on your computer. I have a couple of suggestions that may help with this issue.

Here is a link to some troubleshooting steps that may help with this issue. Follow the steps in the link and it may correct the problem.

I would also suggest doing a clean boot on your computer? Here is a link that explains how to do a clean boot.

Have you tried uninstalling and reinstalling the drivers?

[Joshua1965]

Here are the complete details of my laptop that losts its sound after an update: Product name HP Pavilion dv6 Notebook PC Product number XD448EA#ABU Serial number[Personal Information Removed] BIOS (Configuration) F.13 - 08/06/2010 ( 0589110000242D10000020100 ) Keyboard revision 67.22 Total memory 4.00 GB Processor name AMD Turion(tm) II P540 Dual-Core Processor (2400 MHz) Windows 7, 64 bits thanks.

[BHK6]

Hi Joshua1965,

I see that you are having problems with your sound. You did a great job providing your computer's information. What update did you did you install? I have attached a link that will help with no sound from the speakers.

http://support.hp.com/us-en/document/c01912228

Let me know how it goes.

Thank you,