Password Rest

[Madeintokyo]

welll that was a fail lol well after pressing f11 it gives me an option to choose either "launch startup repair(recommend)" or "start windows normally". After selecting startup repair takes me too screen with loading bar at the bottom and above that it says "preparing automatic repair, Loading files...." After thats done a grey and blue System recovery options window pops up with choice of language and keyboard input language. I press next and then it asks for the Windows login password again

[Madeintokyo]

@IT_WinSec

[IT_WinSec]

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@Madeintokyo wrote:
welll that was a fail lol well after pressing f11 it gives me an option to choose either "launch startup repair(recommend)" or "start windows normally".

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Hi,

This was not a fail.

This is an indication that F11 is either missing (not present) or corrupt. What you encountered means that F11 option was not started and Windows just showed 2 options based on the fact that last shut down was not "expected" or "regular".

Here is the official article about Windows pass-reset issues >> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...

Windows 7 have only local accounts.  The official suggestion is that your should reimage the PC (reinstall Windows). You may also follow some other suggestions available online.

Since your friend gave you this PC and for security reasons, it is also recommended that you reinstall the operating system before using it - you never know what is there on the PC, (who) and how used it, so best practise suggests fresh clean Windows.

If this PC never had Windows OS preinstalled (not an OEM installation, not something this PC came with), you will have to use your own version/license of Windows

If this PC originally arrived with Windows OS preinstalled (OEM installation with a lic from HP - COE sticker similar to this one >here< ), you should order and use HP Recovery media.

You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB).

Info EU/EMEA >> http://support.hp.com/bg-en/document/bph07143

Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

Info Asia/APAC >>  http://support.hp.com/in-en/document/bph07143

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Option 2) If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

Once you get the recovery media, you should boot from it (F9 option) and install Windows. 
Here are instructions how to perform the recovery:

>> https://www.youtube.com/watch?v=M6bGr3EgEI0

 and

>> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&SFS=tdoc&language=english...

>> http://support.hp.com/us-en/document/c00006110

 Please, let me know if this works and if you require further assistance.