[SOLVED] Windows 10 - Laptop won't go into sleep mode

[BujarA]

Hi guys,

I would recommend you to have little patience and wait until an official Display Driver rolls out. Because almost all the time this problem is caused by display drivers. As you know Windows 10 just came out of testing phase and there are a lot of bugs. 99% of the inqueries are for drivers. I would say you keep Win10 and work like this for a short time. But never keep your eyes out of the driver news.

Thanks,
BujarA.

[gwb1]

No need for patience because the posters on this forum found the problem and the way to fix it! Its the IMEI driver. Just roll it back to a version other then 11 or download the latest version for your laptop from HP website. In my case that was version 9.xx.xxx. In my case my patience was all but gone given the total lack of an adequate response from HP or Microsoft or the source of the problem Intel. Thanks to the hard work and deligence of the forum members they have solved the issue. I don't think my next laptop will have HP on the lid!

[dnhlr]

Apparently I don't know anything about my Pavilion T15 - 100n.  I have been all over and can't find where you go on HP support to download the driver 9.5.24, and then in device manager, I apparently can't find update drivers.  I really understand all of you are way beyond me for computer literacy, but can anyone help those of us who don't know the lingo or haven't a clue to where to find these drivers.  I'm definitely into figuring it out, but truly need some real step by step instruction.  Thank you so much in advance for any help.

[gwb1]

just go to http://support.hp.com/ then click the software/drivers link. let it find your product and when it finds your available software/drivers it will be for Windows 10 operating system. Click the arrow thingy and change the operating system from Windows 10 to windows 8.1. Then the Intel Management  Engine interface (IMEI) driver for your laptop will show, Just follow he steps there to download and install it. During the process it will warn you that you are installing an older version but just install it anyway.  You can see your driver in your device manager under Sysytem devices tab. Click the Intel Management Engine Interface then click the driver tab.

[_Mirth]

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@dnhlr wrote:

-snip- some real step by step instruction

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1. In the Drivers and Downloads section of support, make sure the operating system is set to Windows 8.1, then grab the Intel Management Engine Interface (IMEI) driver that's highest up on the Driver-Chipset list. It should be something like this.

The download page is probably here, unless I got your laptop model wrong, in which case you can search for it here.

2. Run the installer and confirm that you want to install it when it mentions that you already have a newer version installed.

3. Open device manager and expand the System devices section, then right click Intel(R) Management Engine Interface and choose Update Driver Software. Should see something like this.

4. Choose Browse my computer for driver software, then Let me pick from a list of device drivers on my computer, then Have Disk, then Browse. Click This PC on the left, then go into your C drive. Go into the SWSetup\SP?????\Drivers\MEI\ folder (no idea what the exact folder name will be, but there should only be one with those exact contents) and double click heci.inf.

Again, you should see something like this.

5. Click OK and finish off the installation.

If there are several SP????? folders in SWSetup, you'll need to look inside all of them for the one containing the Drivers\MEI\ folder, or delete all of them and rerun the installer from HP support. It's safe to delete them, they just containing the leftover extracted setup files for other HP drivers.

Once that's all done, restart, cross your fingers, and test that it worked!

[RmeDad]

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@dnhlr wrote:

Apparently I don't know anything about my Pavilion T15 - 100n.  I have been all over and can't find where you go on HP support to download the driver 9.5.24, and then in device manager, I apparently can't find update drivers.  I really understand all of you are way beyond me for computer literacy, but can anyone help those of us who don't know the lingo or haven't a clue to where to find these drivers.  I'm definitely into figuring it out, but truly need some real step by step instruction.  Thank you so much in advance for any help.

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1. Right Click on Windows logo bottom left corner of screen.

2. Move mouse pointer to Device Manager and Left Click.

3. Click on arrow in front of System devices.

4. Right Click on Intel(R) Management Engine interface.

5.  Left Click on Properties.

6. Left Click on Driver Tab.

7. Left Click on Roll Back Driver.

8. Close everything and Reboot.

Hope this helped.

[DanG82]

I think we've finally got a real solution!!

[DanG82]

Thanks for posting!  But just FYI, the roll back option doesn't work for everyone...  It was grayed out for me because that was the only version of the driver on my computer.

I'll post a walkthrough tomorrow!

[CoSpi]

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@RmeDad wrote:

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@dnhlr wrote:

Apparently I don't know anything about my Pavilion T15 - 100n.  I have been all over and can't find where you go on HP support to download the driver 9.5.24, and then in device manager, I apparently can't find update drivers.  I really understand all of you are way beyond me for computer literacy, but can anyone help those of us who don't know the lingo or haven't a clue to where to find these drivers.  I'm definitely into figuring it out, but truly need some real step by step instruction.  Thank you so much in advance for any help.

---

1. Right Click on Windows logo bottom left corner of screen.

2. Move mouse pointer to Device Manager and Left Click.

3. Click on arrow in front of System devices.

4. Right Click on Intel(R) Management Engine interface.

5.  Left Click on Properties.

6. Left Click on Driver Tab.

7. Left Click on Roll Back Driver.

8. Close everything and Reboot.

Hope this helped.

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Hi, I did same thing.
Sleep after few hours and then wake up this morning without any problems.
Thank you for the solution.

[RmeDad]

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@DanG82 wrote:

thx for posting!  but fyi the rollback option doesn't work for everyone...  it was grayed out for me because that was the only version of the driver on my comp.

more tomorrow

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Sorry, then try this.

1. Navigate to http://www8.hp.com/us/en/drivers.html

2. Under Find my Product enter your laptop model (in my case I enter Pavilion 13 x2)

3. Click on go.

4. Select your model from the list that displays and left click.

5.  Look for Option 2:  Go directly to the software and driver results and left  click on GO.

6. Look for Driver-Chipset and left click on the + symbol.

7. Look for Intel Management Engine Interface (MEI) Driver (9. something version) and left click DOWNLOAD.

8. Select SAVE on window that opens.

9. When download is complete, select the sp.... file that downloaded and execute that .exe file.

10. When install is complete, reboot and voila you are good to go! Sleep, Lid Close, Hibernate....whatever!

GOOD LUCK!