[SOLVED] Windows 10 - Laptop won't go into sleep mode

[Tom_Hack]

With HP laptops, I also believe its one of the drivers ( from Win8.1  ) causing this conflict with Win10  modified (?) power management functionality. Probable workaround which might work for some here   is to go to [ Device Manager ] and right click and manually  update these drivers as MS recommends [Search automatically for updated driver]

Display Adapter->Intel(R) HD Graphics Family ( for some this may give a BSOD at first; try again and it updates )
Mice and other Pointing devices->Synaptic PS/2 Port TouchPad

I did both now and also uninstalled HP Coolsence utility - and so far it shuts and sleeps fine. Fingers crossed.

[Tom_Hack]

-prv reply disappeared..so posting again..

With HP laptops, I also believe its one of the drivers ( upgrade from Win8.1 / 7 ) causing this issue with updated (?) Win10 power mgmt features.

Probable workaround which may work for some here  is to go to [ Device Manager ] and right click and manually  update these drivers as MS recommends [Search automatically for updated driver]  ::

>Display Adapter->Intel(R) HD Graphics Family ( for some this may give a BSOD at first. try again and it updates )

>Mice and other Pointing devices->Synaptic PS/2 Port TouchPad

I did both now and also uninstalled HP Coolsence - and so far it shuts and sleeps fine. Fingers crossed.

[eldavies]

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@Sat3rn wrote:

ren4med you realize that i upgraded from media creation tool and they did from the icon... Many people are reporting in having there update failed by upgrading from the icon

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Have just completed my *fourth* try at windows 10 install, this time from the media creation tool as suggested.

#1 Original from reserved upgrade in Windows -> sleep problem

#2 Back to 8.1, upgrade bios- back to Win 10 using windows update -> sleep problem but less so

#3 Back to 8.1, media creation tool- update hung half way through

#4 Back to 8.1, media creation tool. - will let you know tomorrow.....

planned if necessary

#5 factory reset to 8.1 wiping hard drive->upgrade to 10

#6 "nuke" straight to 10,  with manual loading of all drivers, as described above

[eldavies]

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@re4med wrote:

2.  You cannot install Win10 without first upgrading to Win10 from a previously activated (legal) version.  The KEY needs to be upgraded to Win10 format before it will be useful. 

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The Key needs to be upgraded? Could you clarify that??

[Shadow79]

Something that has worked for me just now, which l have tested several times was simply disabling my touchpad via device settings. I use a usb mouse so no issues using a pointing device. Once l've exited the sleep mode the touchpad device is enabled again however l'm still able to put it to sleep with total ease.

Let me know if this helps anyone.

[Michaël]

I'm pretty sure that he means the product key of the Windows licence.

[re4med]

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@eldavies wrote:

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@re4med wrote:

2.  You cannot install Win10 without first upgrading to Win10 from a previously activated (legal) version.  The KEY needs to be upgraded to Win10 format before it will be useful. 

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The Key needs to be upgraded? Could you clarify that??

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The product key / Windows license key 

[Sibu16]

Well, I have no issues in putting my HP ENVY 15 k102tx to sleep. Rather my issue is, whatever i do, if I use my laptop for a longer time and then, if I put my laptop to shut down or hibernate,, after shutting down Windows, it puts my laptop to sleep until it runs out of battery. The only option I am left with is pressing and holding the power button, which I guess is unhealthy fo rmy laptop. I have tried many solutions over the internet, from disabling fast-boot to creating a shortcut for force shut down, then signing out and shut down, shutting down from win+X menu, shutting down using alt+F4, but if i use it for a longer time, it puts my laptop to indefinite sleep after shutting windows i.e. Screen turns pitch black as if switched off, but backlit keyboard lights till on and fans too running.

All drivers are updated using both Windows and HP's website, and well currently the only solution that works for me for a complete shut down is, instead of shut down, click restart, and after the restart, click shut down. This has always helped me. But that's quite irritating and this solution is not feasible. It looks like MS has messed up something with shutdown and sleep functions, or may be its Intel HD driver's fault. I loaded an old driver too, but still the problem persists and the same with the latest i.e. "4256" version. After a lot of experimentation regarding shut down issues, I found something, posted in this page:

http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_perf/windows-10-tp-fully-upda...

I hope MS fixes this in the next update.:(

Spoiler

[Lee_K_00]

I've already posted this a few pages back, but what your saying about restarting first and then shutting down, isn't actually achieving anything. The laptop might appear to restart successfully, but infact it isn't! What happens is you click restart and the laptop tries to shut down, it crashes and then the power cuts off just as if you were doing a hard shut down. Then it starts itself back up again. So although it looks like it's worked, all that's happening is that the laptop is doing a hard shut down on itself before starting back up again. You might aswell just do a hard shut down yourself and save the hassle.

[Sibu16]

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@Lee_K_00 wrote:

What happens is you click restart and the laptop tries to shut down, it crashes and then the power cuts off just as if you were doing a hard shut down. Then it starts itself back up again. So although it looks like it's worked, all that's happening is that the laptop is doing a hard shut down on itself before starting back up again. You might aswell just do a hard shut down yourself and save the hassle.

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So what is the difference between these two ways of shut down and the proper way of shut down-->which we could succesfully do in Windows 8.1 and versions prior to it? I think there too, the shut down command cuts off the power after Windows was shut down. And how can you identify that it crashes our system. So you mean everytime we restart our system, it actually crashes our system?

And btw, I got this doubt, whether hard-switching off is normal for our disks? I have read in many forums, regarding difference between force switching off and switching off by pulling the plug, where the later can be harmful to our disks, but the former.............well an unclear idea(some claim it as no problem). This is an important factor, as if this continues to happen, I shall revert back to Windows 8.1, even though Windows 10 runs more smoothly.