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‎07-01-2014 09:03 AM

HP Recommended

 

Hi Miyo_Sullivan,

 

Yes, it could be an issue with the adapter the issue only occurs when the notebook is plugged in. When you are playing with the AC adapter connected and the notebook crashes is the battery completely removed or still in the notebook?

 

Thank you,

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Thank you,

BHK6

I work on behalf of HP

‎07-01-2014 09:23 AM

HP Recommended
yes , battery is removed while playing games .

or it's maybe power unit supply (PSU) problem , bcause my fan was spinning so loud while playing games with AC adapter is connected

‎07-01-2014 10:24 AM

HP Recommended

Hi Miyo_Sullivan,

 

It is definitely a power issue of some sort from the sounds of it. Further troubleshooting would require physical testing of the hardware. At this point you are either talking to someone local or calling HP.

 

Thank you,

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP

‎07-01-2014 09:00 PM

HP Recommended
alright , i will . Thanks
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