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- HP Community
- Archived Topics
- Notebooks Archive
- Re: Screen gone crazy (pink lines+ flickering)

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02-05-2015 02:29 PM
I am clueless cause both gpu's seem to be detected as working in device manager and i never rough used my laptop or even removed those plastic cover it came with.
I need to get this fixed fast, what do I do? I doubt long hours of keeping the laptop running can cause this! Can it? All i do is email and small ms office.
List of things i tried:
Restarted, updated AMD drivers chipset since my card is AMD, disabled Intel and AMD gpu one by one and restarted.
02-06-2015 02:49 PM
Hello and thank you for posting on the HP support forums. What generally causes this is the cable that connects the screen to the motherboard. It happens over time due to opening and closing and causing the cord to flex.
So that I am better to help you with your issue could you please post back with your systems key information.
Use this link to find your Full Model and Product Number
Please post back soon.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP
02-07-2015 01:48 PM
It has been fixed, My screen was replaced for 5.1k.
The cause for this screen damage according to the hp care guy is:: The charger being plugged in all the time when laptop is functional, according to him the changer has to be removed if the battery is full otherwise it would just cause trouble and then it would lead to these kind of scenarios.
