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Snehansh
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Message 1 of 12
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Speakers won't turn off when headphones are plugged in

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HP Pavilion TouchSmart
Microsoft Windows 10 (64-bit)

Speakers won't turn off when headset is plugged in.

 

I have recently installed Windows 10 update but I think the problem may be present even before the update.

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ProfDumbledore
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Hi @Snehansh,

 

Thanks for stopping by the HP Support Forums! I am glad to help you with the sound issues that you are facing with the Pavilion computer.

 

First, try the below-mentioned steps to try and fix the issue:

  • Go into Control Panel, then Sound.
  • Look for the Recording tab.
  • Select your microphone/headset as the default device, and press OK.

If you still face the same issue, then proceed with the steps below:

  • Go to device manager (You can give a right click on windows logo on bottom left corner of your screen and select device manager from the list)
  • Now maximize the “Sound, video and game controllers” from the list. You will see the audio driver. Then give a right click on the audio driver and choose “Update Driver Software” option.
  • Choose the option which says “Search automatically for updated driver software”. Follow the on-screen instructions to update the current drivers.
  • Once done, restart the computer and check the sound.

Let me know how it goes. Thanks!

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

ProfDumbledore
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If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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Snehansh
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The solution posted did not resolve my problem.

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ProfDumbledore
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Hi @Snehansh,

 

Thanks for getting back after trying the steps. Lets try the steps from below and check if it helps.

 

Remove the headphones. Right click the sound icon bottom right and select playback devices. With the playback properties window still open plug in your earphones and a new item should show up. It might show up as Speakers with gray information underneath. Click on it and make default. Should now disable your speakers.

 

Let me know how it goes. Thanks!

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

ProfDumbledore
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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ToniAnthonio
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Message 5 of 12
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None of the solutions worked. I cannot find my headphones as a separate icon in the playback panel.

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NIDH
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Message 6 of 12
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I also face the same issue after last windows 10 upgrade. I tried all workarounds suggested in this post, having no solution yet !

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yannenahkishe
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TRY This:

1. go to control panel
2. select "Hardware and Sound
3. Open the "Realtek HD Audio Manager"
4. Click on "Device Advance Settings" in the top right corner
5. then on PLAYBACK DEVICE tick on "Make internal and
external output devices playback two diff. audio streams
simultaneously" then press OK
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ToniAnthonio
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Message 8 of 12
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It worked. Thank you very much.
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Negra0929
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Message 9 of 12
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I am attempting your suggestion but I am unable to fine the Device manager for Realtek

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GARGMH14
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Message 10 of 12
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Thamks Dude ! It worked for me and Those Who are uable to locate ' Realtek HD Audio Manager " . Search directly in control panel in Win 10

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